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Hamilton Volkswagen
Hamilton Square, NJ
2,783 Reviews
We have been providing exceptional customer service for over 29 years. We are not your typical dealer and we are imbedded in close nit community. Good news travels fast and bad news travels faster. If you’ve been looking for a unique buying and servicing experience you found it! We have been voted #1 in customer satisfaction in sales and service 5 years in a row. Just look at our staff and their length of service. They build a relationship with our customer which endures throughout their ownership. We believe that employee satisfaction drives customer satisfaction. If you’re tired of being treated like a problem, come to Hamilton Volkswagen for the solution.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,783 reviews
July 10, 2025
Tried to overcharge. Car sat an extra day even after parts arrived. Won’t be back Car sat an extra day even after parts arrived. Won’t be back More
by bierhoffo
Verified Customer
July 10, 2025
Good customer service but their prices are extremely expensive. Routine service is also overpriced and does not include rotation nor alignment. expensive. Routine service is also overpriced and does not include rotation nor alignment. More
by VmCustomer
Employees Worked With
I don't know
July 06, 2025
Ginny is great - very nice and thorough. However, we were extremely disappointed that just to get car serviced it is $500+. Then you have to pay additional fees if there are any other issues However, we were extremely disappointed that just to get car serviced it is $500+. Then you have to pay additional fees if there are any other issues. More
by cmanthes
Employees Worked With
July 05, 2025
I was in need of help Diego’s safety issues and was told to make an appointment online they can help me nothing available for at least a week …. Really no alternative options why am I begging for help, not to make an appointment online they can help me nothing available for at least a week …. Really no alternative options why am I begging for help, not sure where Mike went but bring him back, the new guy doesn’t have the soft skills to make me want to keep coming back, been a Hamilton VW patron for 12 years and have only owned VW and while I can take my car anywhere I have sometimes paid more to get things done at the Hamilton VW dealer because I was treated like a person not a bottom line. More
by VW guy
July 02, 2025
Staff was helpful and didn’t pressure me at all along the way. Thank you!!! way. Thank you!!! More
by cgiblin1976
Employees Worked With
Other Employees :
Nikki was great and she was training someone who also was helpful with the financing
July 01, 2025
They have had five weeks to repair a simple electronic issue that was already at the dealership once a repair 90 days ago. They claim that the hold up is Volkswagen has not gotten back to them on the co issue that was already at the dealership once a repair 90 days ago. They claim that the hold up is Volkswagen has not gotten back to them on the course of action. I purchased his car as a certified used Volkswagen less than a year old so that I would have peace of mind and good service support. This has been more of the worst decisions of my life. I am disgusted. Mike, the service manager and Ginny, the service writer continue to give me updates that are simply “we’re waiting for Volkswagen to get back to us.” More
by Brad
June 30, 2025
Pete C was great in the whole process of the car buying experience and I would recommend this dealership to anyone experience and I would recommend this dealership to anyone More
by joefinn0725
Employees Worked With
June 30, 2025
Very good customer interaction . Very courteous and was very helpful in dealing with all my needs and wants.I would Very strongly recommend dealing with Pete C. as he was top notch. Very courteous and was very helpful in dealing with all my needs and wants.I would Very strongly recommend dealing with Pete C. as he was top notch. More
by joefinn0725
Employees Worked With
June 29, 2025
Everything went smoothly I would recommend them to anyone my sales person was S. Morris he was great very helpful and easy to work with. I never met a John Brown my sales person was S. Morris he was great very helpful and easy to work with. I never met a John Brown More
by bonanno71056
