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Hamilton Volkswagen
Hamilton Square, NJ
3,019 Reviews
We have been providing exceptional customer service for over 29 years. We are not your typical dealer and we are imbedded in close nit community. Good news travels fast and bad news travels faster. If you’ve been looking for a unique buying and servicing experience you found it! We have been voted #1 in customer satisfaction in sales and service 5 years in a row. Just look at our staff and their length of service. They build a relationship with our customer which endures throughout their ownership. We believe that employee satisfaction drives customer satisfaction. If you’re tired of being treated like a problem, come to Hamilton Volkswagen for the solution.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 3,019 reviews
March 27, 2011
Drove 130 miles from eastern Long Island to purchase a new GTI from this dealership. They had the best price (no dealer on LI would go near their price)& they also had a great reputation (according to thi new GTI from this dealership. They had the best price (no dealer on LI would go near their price)& they also had a great reputation (according to this web site), especially Pete. Spoke to him on phone several times before i made the long trip to confirm pricing & availability. Thought for sure things would change once i got there but i was wrong. He was helping about 4-5 people at once & was a complete gentleman. I've bought many cars over the years, new & used, and there were some good & bad experiences. This was by far the best. There were no games, no pressure, no sales mgrs or GM's involved. Just me & Pete. Took a little less than 3 hrs to complete the sale. Went home w/my new GTI very happy. Thanks! More
by oz25227
March 26, 2011
I was very pleased with my experience with Hamiltion Volkswagen Dealership. Mr. Capriotti did a super fine job with my truck needs, and putting up with me. I would recommend this dealership, and sales Volkswagen Dealership. Mr. Capriotti did a super fine job with my truck needs, and putting up with me. I would recommend this dealership, and salesman to anyone who asks in the future. Thanks, Ron Pientka More
by RPientka57
March 25, 2011
I was looking for a GTI. Hamilton VW turned out to be the best price on Truecar.com . So i went in and talked with pete and he was really friendly. He offered me a test drive of the GTI and a used R32 . He w best price on Truecar.com . So i went in and talked with pete and he was really friendly. He offered me a test drive of the GTI and a used R32 . He wasn't pushy and my whole car-buying experience went well. More
by archerabi
March 22, 2011
Great car buying experience largely responsible by Mr. Peter Capriotti. He made my purchase in Hamilton VW a short(total time 2 hours to drive the new car out the door)and present event. Instead of sen Peter Capriotti. He made my purchase in Hamilton VW a short(total time 2 hours to drive the new car out the door)and present event. Instead of sending me to different department to get things done(many car dealers do that and I must say I don't like it), he handled everything, to including loan, registration, trade in, etc......for me. More
by BensonWLum
March 19, 2011
It was an excellent experience. I began my search on the internet. Hamilton offered me the best price compared to other dealers in the tri-state area. Pete Capriotti was fantastic. He quickly responded t internet. Hamilton offered me the best price compared to other dealers in the tri-state area. Pete Capriotti was fantastic. He quickly responded to my internet request. He was very attentive and explained to me all of the options available. He sent the VIN to my insurance company to ensure I would have insurance coverage. He also had the car prepared for me when I arrived at the dealership to pick it up. Al-in-all a very pleasant experience. Worth the 2+ hour drive. I highly recommend Pete and the Hamilton dealership. More
by bdoher
March 19, 2011
Robert Bryant was wonderful, and very easy to work with. Hamilton Volkswagon got me into a great vehicle with wonderful lease payments. I would recommend this dealership to anyone. They have many great ca Hamilton Volkswagon got me into a great vehicle with wonderful lease payments. I would recommend this dealership to anyone. They have many great cars and wonderful prices. The staff was all very friendly and helpful. More
by majanichole
Employees Worked With
Robert Bryant
March 19, 2011
I contacted Hamilton VW on two occasions over the past month to initiate a discussion regarding trading in my current VW (which was the second car I had financed through their dealership). After waiting a month to initiate a discussion regarding trading in my current VW (which was the second car I had financed through their dealership). After waiting a couple weeks for someone to contact me, I simply decided to look elsewhere. In the end, I traded in my VW and got into a brand new 2011 Nissan Juke SV. I was thinking of getting a Tiguan, and due to the sales team's inability to respond to a repeat customer they lost a sale and I am now driving a car that I would have otherwise completely overlooked. But I digress, let me get back to some of the additional issues that led me to look elsewhere. As it is well known that their service department is overpriced, that is common knowledge and shouldn't be used as a negative when rating a particular dealership; however, the problems of Hamilton VW's service department extend well beyond that primary issue. Having owned a couple VWs (Passat and a Jetta), I've had my fair share of memorable moments (not good memories). One particular time, I had made an appointment to bring my car in for a 40k service. They gave me a loaner and I went to work. I received no phone calls, no price quote, nothing. Then around 3pm, I receive a voicemail that my car is ready to be picked up and it would cost $875 (don't remember the exact price but do remember it was almost $900). I was in disbelief and honestly figured they had mixed my service report with some other unfortunate person. I called back and it was confirmed - the standard 40k service, with no other work - no brakes, rotors, nothing - cost $800+. It was explained that the car was practically disassembled and everything was gone over with a fine tooth comb. I paid, because thats what I asked for, but a heads-up on the cost would have been helpful. I also had a common problem with both the passat and the jetta. When going over bumps, a chirping noise could be heard coming from the wheel area. The service writer on my first car told me on first two visits dedicated to correcting this problem that they couldn't reproduce the noise - thats BS, I heard it every single day. Finally, on my third visit, they discovered the that the wheel bearings were bone dry and required lubrication. They fixed the problem and it was covered under warranty - could this be why they didn't want to fix it the first two times? It wasn't like I was in any kind of inherit danger, it was just an auditory annoyance yet still their job to correct. This same problem occurred on my second VW. Every time I brought the car in for service, they would say that they could not reproduce the sound. I even told them to look at my old records because it was obviously the same issue. Again, nothing was done to correct the issue - I gave up and dealt with the annoying sound. The straw that broke that camels back occurred right around the time I was waiting to receive a return call from the dealership when looking to purchase a new Tiguan (which never occurred). I had placed a call to service department because I had a flashing exhaust system malfunction light - pretty serious issue as per the owner's manual. Now, in the past, when calling Hamilton VW, a secretary who handles call flow for both Hamilton VW and their Mazda dealership would answer and direct calls accordingly. When I asked this particular woman to direct my call to the VW service department, she awkwardly asks me if I was looking to speak to a particular person. "No, I'm calling to set up an appointment for my car." She proceeds to tell me that she can help me with this. Every time in the past I was transfered to a service writer who would pull up my service record on their computer while talking to me, I figured, oh well, and proceeded to tell her my problem and that I would like to set up an appointment. I'm then notified that I'll have to wait about a week and half until the next available appointment. I explained that according to the manual, this was a pretty serious issue and to get the car serviced immediately, yet she did nothing to try to accommodate my request. I wasn't put on hold, she didn't ask anyone else for advice - nothing. In fact, when I discussed contacting another dealership or mechanic to find a quicker appointment, she did nothing to try to help me. In my honest opinion, I don't believe that woman had any business handling that phone call. In the end, I had my car serviced elsewhere, bought a brand new car from another dealership and they missed out on approx. $23,000 in business. I guess financing over $40,000 with them in the past was good enough and they didn't want to exceed the $60,000 mark. More
by JukerMcJukerson
Employees Worked With
Secretary - Did not receive a name
March 18, 2011
I have to agree with many of the other reviews out there on this dealership, that this has been the best new car buying experience that I've had. The price I paid was exceptional and the committment of Pete on this dealership, that this has been the best new car buying experience that I've had. The price I paid was exceptional and the committment of Pete Capriotti in finding the car that I wanted is commendable. This showed that Pete is more than just about selling cars and that he is really concerned about selling cars that fit what a customer wants. Thanks again Pete! More
by tunianted
March 09, 2011
I stopped at Hamilton Square dealership to buy a new car. My salesperson was Peter Capriotti. It was best experience in my life buying car with Peter. He was very helpfull, took great care about me and my tr My salesperson was Peter Capriotti. It was best experience in my life buying car with Peter. He was very helpfull, took great care about me and my trade. He did not leave until all of the paper work was complete. My previous car I bought with North East VW. It was a nightmare. I am very happy with my purchase and will recommend every friend and family Peter and Hamilton Square VW. More
by janna zilberman
March 09, 2011
I gave a high rating because when I walked in to the dealership I was promptly and politely approached by Pete Capriotti and was warmly welcomed to the store. That was only the beginning though. I infor dealership I was promptly and politely approached by Pete Capriotti and was warmly welcomed to the store. That was only the beginning though. I informed him about a certified VW Eos that I saw online and he took a copy of my driver's license and put a tag on the car and gave me the key and asked me if I had any questions about the car and I said not yet and I drove off on a test drive of my discretion. My girlfriend was with me since the car was actually for her but she brought me along since I knew a little more than her about the process. We came back in about 20 minutes and I informed Pete that we were ready to make a cash deal. We said what we wanted to pay and we had a deal in less than 10 minutes. I have bought 10 cars in my lifetime and this was the fastest deal ever. We had some minor issues with the car that was promptly handled with a phone call to Pete. We were glad this wasn't a whole lot of back and forth that can happen at some dealerships. In this instance, this was not the case. By the way, the car is a 2008 and my friends and neighbors thought it was a 2011. This is a first class dealership in my opinion. More
by cjack
