Hamilton Volkswagen - Service Center

Very efficient. My A.C. had been running warm, after they dyed the system they held my car as long as they could to check for any leaks while still getting my car ba My A.C. had been running warm, after they dyed the system they held my car as long as they could to check for any leaks while still getting my car back before the end of the night. Thank you for being thorough, my A.C. Is running cool again. More

Service was faster than I thought, The clerk was so kind and feel appreciated. Nice work and feel appreciated. Nice work More

Follow us for my appointment was good. My car needed additional work and I received a call follow up call letting me know when parts would be available and how much it would cost before wo My car needed additional work and I received a call follow up call letting me know when parts would be available and how much it would cost before work was started. There were no surprise charges when I picked up my car. More

Excellent service. Love the car. Didn’t fill my tank when I bought the car but made I paid to fill the loaner. Just saying. Love the car. Didn’t fill my tank when I bought the car but made I paid to fill the loaner. Just saying. More

I love Hamilton VW. I purchased my Jetta from this dealership and the service has been unmatched by any other VW dealer. My car had been 100% dealer serviced with 324K m I purchased my Jetta from this dealership and the service has been unmatched by any other VW dealer. My car had been 100% dealer serviced with 324K miles and it runs almost as smoothly as the day I bought it. I can’t complain about any needed servicing at this mileage because clearly it is time. Your professionals are honest and they treat me wonderful. I’m always greeted by name. Ginny deserves special recognition for her customer service. I believe she is an unrecognized gem, and probably under appreciated. She should be training others and be in a management role after all of these years of service. Scott was also very attentive and prioritized all of my issues per my request. Finally, the loaner car has saved me considering the fact that the issue arose when I was expecting out of town family and needed the transportation. Hamilton VW is a model that should be replicated through out your system. More

They were great They helped fix my issue without an appointment My mechanic was extremely helpful and fixed the issue in a timely manner appointment My mechanic was extremely helpful and fixed the issue in a timely manner More

They were great They helped fix my issue without an appointment My mechanic was extremely helpful and fixed the issue in a timely manner appointment My mechanic was extremely helpful and fixed the issue in a timely manner More

Excellent and efficient service Volkswagen Hamilton was great to deal with due to their courteous, efficient, and excellent service. great to deal with due to their courteous, efficient, and excellent service. More

Made appt time available for next day exam of car due to type problem I was experiencing type problem I was experiencing More

They fixed the problem but something’s fishy about what happened. Water pump replaced and car stinks of gas. I drove it for a few weeks , gas smell persisted. Then brought it back and they said they’ll c happened. Water pump replaced and car stinks of gas. I drove it for a few weeks , gas smell persisted. Then brought it back and they said they’ll charge me a diagnosis fee if it’s a separate problem. Lo and behold , gas smell went away after they “ looked at it “. This was obviously related to the initial repair and should never have been that way. Will never go back to this dealership. More