Hamilton Volkswagen - Service Center

Pro: repairs were done in a timely manner, I got a phone call when the ordered part arrived and later when the repairs were completed. Con: I had to argue a little to get the loaner vehicle (it was prom call when the ordered part arrived and later when the repairs were completed. Con: I had to argue a little to get the loaner vehicle (it was promised to me by the sales person and the repairs dispatcher, but when I arrived to drop off my car and pick up the loaner, I had to convince the guy at the front desk, since he got no word from anyone about the loaner). Overall: if you have patience, it will be okay, but this shop is as dysfunctional as any other. :) More

Had to evacuate to NJ from Florida due to Hurricane Milton and needed standard service.for my VW. Hamilton got me in and taken care of when other VW dealerships put me off and said I would need to pay Milton and needed standard service.for my VW. Hamilton got me in and taken care of when other VW dealerships put me off and said I would need to pay for the service since I was from Florida even though was it included as part of the manufacture agreement not a dealer add on. Hamilton was great, took care of my needs, was very friendly and even cleaned my vehicle getting me ready for my long drive back to Florida and honored the Vw service agreement. More

Awesome Service! Service Manager Michael was so helpful and honest with what was going on with my car. He made sure I had a loaner and and kept me updated on when my Service Manager Michael was so helpful and honest with what was going on with my car. He made sure I had a loaner and and kept me updated on when my car would be done. From drop off to pick up service was great. I never had any issues with taking my car here and will continue to use them. More

The Service manager, Mike was very accommodating and professional and made sure that I was fully Satisfied with the routine maintenance that was done on my car. professional and made sure that I was fully Satisfied with the routine maintenance that was done on my car. More

The service was incredibly kind and informative. Everything was explained to me and all of my questions were answered clearly Everything was explained to me and all of my questions were answered clearly More

The Hamilton VW Service Dept was professional, responsive & understanding and they expedited repairs to get my car back on the road when it broke down on the NJ Turnpike en route from Mass to Baltimore. Shou & understanding and they expedited repairs to get my car back on the road when it broke down on the NJ Turnpike en route from Mass to Baltimore. Shout out to Mike, Mike, Ginny & Jared for their help in a stressful situation. More

Easy to schedule the appointment. Friendly atmosphere and professional staff. Thanks to Mike and Ginny. Friendly atmosphere and professional staff. Thanks to Mike and Ginny. More

I went to a different dealership and was unhappy with the service. So I’m back to Hamilton VW because the service department is professional and friendly and looks out for its customers. No unnecessary repai service. So I’m back to Hamilton VW because the service department is professional and friendly and looks out for its customers. No unnecessary repairs and no gouging. Plus a free car wash. More

I waited, service was completed in a timely manner. Needed items were explained to me. Needed items were explained to me. More

Excellent service department! Very friendly and thorough. The experience was great from start to finish. Very friendly and thorough. The experience was great from start to finish. More