Hamilton Volkswagen - Service Center

2 hours and 15 mins for oil change and tire rotation? Why it took 2 hours and 15 mins for an oil change and tire rotation is beyond me. Why did I wait at the dealership? Why wasn’t I told it would take th Why it took 2 hours and 15 mins for an oil change and tire rotation is beyond me. Why did I wait at the dealership? Why wasn’t I told it would take that long? Why wasn’t I updated throughout the duration? I was on a work conference call for most of the duration so I couldn’t complain. At 1 hour and 45 mins and finally off my call, I was able to ask a Tom for an update. He said 15 mins. 30 mins later you were finally completed. What a waste of my time. Tom is a nice guy so no knock to him necessarily. He’s been very helpful during previous oil changes. Perhaps today was just an off day for the service team. More

Excellent service Our service advisor , Ginny, was excellent. She kept us in formed every day letting us know the progress on our car. I would highly recommend her to Our service advisor , Ginny, was excellent. She kept us in formed every day letting us know the progress on our car. I would highly recommend her to anyone needing service on their VW. More

Great! Quick, efficient, and handled everything perfectly. They did everything I asked and we're very accommodating in handling a last minute request for an Quick, efficient, and handled everything perfectly. They did everything I asked and we're very accommodating in handling a last minute request for an appointment More

Dropped car off before work, got a loaner, picked up after Easy to get the loaner. In and out which was important for my schedule. Got a call around lunch detailing what we had to do. Thorough and personable. Easy to get the loaner. In and out which was important for my schedule. Got a call around lunch detailing what we had to do. Thorough and personable. Pickup was even easier than drop off. More

Good work in a timely manner Took my Tiguan in for its 120K tuneup and the work was one in a timely manner. Everybody is friendly and helpful. Ginny Polizzi is a gem! Took my Tiguan in for its 120K tuneup and the work was one in a timely manner. Everybody is friendly and helpful. Ginny Polizzi is a gem! More

Best VW service experience Virginia Polizzi was my service representative and she went above and beyond to make my service experience pleasant. The technician did a great job on Virginia Polizzi was my service representative and she went above and beyond to make my service experience pleasant. The technician did a great job on my VW Atlas. I highly recommend this service center. More

Professional, personable, and Fast Great service. Was promptly greeted as soon as I walked in. Was taken before my appointment time which was great! The services performed were done tho Great service. Was promptly greeted as soon as I walked in. Was taken before my appointment time which was great! The services performed were done thoroughly and quickly. The service went beyond the visit because I left my iPad in the lounge by mistake. Before I even realized I forgot, I received a call informing me that they had found it and that it would be waiting for me behind the counter. Great service and honest! Can’t be that! More

Great experience as always! As always, had a great experience. I was pleasantly surprised to find some of the work done most recently was covered under warranty. Melissa, Ginny, As always, had a great experience. I was pleasantly surprised to find some of the work done most recently was covered under warranty. Melissa, Ginny, and everyone in the service department are top notch! More

Great Service fast, professional, courteous service. Would recommend this dealership to all for service as well as sales. Ginny was very helpful and efficient W fast, professional, courteous service. Would recommend this dealership to all for service as well as sales. Ginny was very helpful and efficient Will definitely go back. More

As Friendly and Efficient as it Gets Everything from loner car, trouble shooting, quick turnaround and phone communications were trouble free...Ginny was friendly, polite and even funn Everything from loner car, trouble shooting, quick turnaround and phone communications were trouble free...Ginny was friendly, polite and even funny. Tops al the way. More