Hamilton Volkswagen - Service Center

Warm, professional and reliable Ginny is my touchstone. Takes the time to communicate in a professional, friendly tone and remembers who we are. Your parts and service department ar Ginny is my touchstone. Takes the time to communicate in a professional, friendly tone and remembers who we are. Your parts and service department are on top of their game, as well, and so appreciated. More

Thorough service As always, thorough service and friendly customer interaction. There’s a comfortable and clean customer waiting area with complimentary coffee and bag As always, thorough service and friendly customer interaction. There’s a comfortable and clean customer waiting area with complimentary coffee and bagels and muffins. Good communication with customer. More

good work and easy scheduling I was able to schedule my service ahead of time by using the online site. I dropped off my car using the night drop off box with no difficulties and I was able to schedule my service ahead of time by using the online site. I dropped off my car using the night drop off box with no difficulties and I had good communication with the service department the next day. Everything went very smoothly. More

Virginia Polizzi was awesome Ginny Pollizzi was awesome - she quickly and efficiently solved the problem that I was having that could easily have wrecked my entire weekend - she w Ginny Pollizzi was awesome - she quickly and efficiently solved the problem that I was having that could easily have wrecked my entire weekend - she was great!!! If I could give more than 5 stars I would - thanks Ginny More

Courteous and professional I've always felt like I'm the only customer the service department has. It's that personal touch Tom and his team provides that makes the difference. I've always felt like I'm the only customer the service department has. It's that personal touch Tom and his team provides that makes the difference. I could go some place less expensive but the class act of service makes me keep coming back. More

Quick and professional I was kept in the loop and the work was completed properly and quickly. I was also offered a loaner car during the maintenance period. I was kept in the loop and the work was completed properly and quickly. I was also offered a loaner car during the maintenance period. More

First service.... but they made it right I came in for a 30k service and wanted a window control fixed. They found the car need an alignment but never fixed the window which was under warrant I came in for a 30k service and wanted a window control fixed. They found the car need an alignment but never fixed the window which was under warranty so the two things that cost me money were done but not the other Manager called and they fixed the problem More

Service oil change My oil change was done quickly and efficiently and the staff was great and the technician Stephen explained was done to the car. Great job everyone. My oil change was done quickly and efficiently and the staff was great and the technician Stephen explained was done to the car. Great job everyone. More

Good experience even though the problem isn't fixed I brought my Sportwagen in because the switch on the steering wheel that controls tuning the radio stopped working. They were courteous and prompt wit I brought my Sportwagen in because the switch on the steering wheel that controls tuning the radio stopped working. They were courteous and prompt with diagnosing that it was indeed a broken switch, but the repair cost (mostly for the part) made it too expensive to be worth fixing. It's not Hamilton VW's fault that the part is exorbitant. Melissa's a delight. More

Helped me with warranty work The front desk lady, Melissa I believe, was very helpful. They had to have my golf R for a couple days and they gave me a loaner vehicle, but they did The front desk lady, Melissa I believe, was very helpful. They had to have my golf R for a couple days and they gave me a loaner vehicle, but they did replace part of the water pump without issue. If I do need work again will go back to them. More