Hamilton Volkswagen - Service Center

The repair itself was a repeat occurrence of an issue that occurred 4,000 miles prior which was a misfire in the cylinder which required 5 days to resolve- add that to the 7 days for the 1st occurrence a that occurred 4,000 miles prior which was a misfire in the cylinder which required 5 days to resolve- add that to the 7 days for the 1st occurrence and it starts to become an inconvenience to the customer. I contacted VW directly to request a proactive replacement of remaining cylinders that have not misfired. The process itself puts all the burden on ten customer to follow up on this. I feel this responsibility should revert to the dealer to get a permanent resolution to a repeat issue since in the end the service dept of the repairing dealer needs to be involved anyway. The service itself from this dealer was excellent More

Tom very professional and always keeps the customer in mind especially when its busy The whole customer service environment works well together. Greta leadership was apparent! mind especially when its busy The whole customer service environment works well together. Greta leadership was apparent! More

I brought my car in for the free oil change I get since I bought my car from them. As always, they were polite and professional, and I was pleased to see the COVID precautions they took. bought my car from them. As always, they were polite and professional, and I was pleased to see the COVID precautions they took. More

I love going to Hamilton Volkswagon, their staff is friendly and they are usually very prompt with their services. This was my first experience that took way longer than expected but the staff apologiz friendly and they are usually very prompt with their services. This was my first experience that took way longer than expected but the staff apologized for the inconvenience and explained the situation. More

My car’s service was completed in a timely manner and the employees were helpful with my questions about what was included in the service. employees were helpful with my questions about what was included in the service. More

Great experience. Service was quick. Staff is courteous, professional and friendly. I would definitely recommend to a friend and/ of family member. I will return. professional and friendly. I would definitely recommend to a friend and/ of family member. I will return. More

Easy to get an appointment for a day and time that worked for me. I was kept informed what my car needed. My car was ready at the promised time. Extremely happy with the whole process and Ginny. for me. I was kept informed what my car needed. My car was ready at the promised time. Extremely happy with the whole process and Ginny. More

VolksWagon all day, i am running a 2010 cc with more than two hundred thousand miles and she purrs like a xxxx cat if you know what i mean. two hundred thousand miles and she purrs like a xxxx cat if you know what i mean. More

as usual great, kind, warm and honest service from staff, so glad i bought my car from hamilton VW six years ago, always an enjoyable experience bringing my car in for service so glad i bought my car from hamilton VW six years ago, always an enjoyable experience bringing my car in for service More

Great service, quick and efficient! Tom was thorough with his explanations of any additional service, and even gave me a quote for anything additional to complete. After moving over the past few years, I’m g his explanations of any additional service, and even gave me a quote for anything additional to complete. After moving over the past few years, I’m glad to find another Volkswagen service center in my area. Thanks! More