Hammonasset Ford

Greg was exceptional about fixing my car in a timely manner. He didn't recommend anything that gave me the impression he was just trying to sell me extra services. He fixed my flat, and saved me money. manner. He didn't recommend anything that gave me the impression he was just trying to sell me extra services. He fixed my flat, and saved me money. This is MY place to get my Mariner service done, even though I have to drive 20 minutes from Niantic. More

The salesperson (Mike Timmons) was nice and helpful, and the price the dealership offered was very attractive. However, the finance manager (Rodney Pomerleau) was not friendly. I was told that over the phon the price the dealership offered was very attractive. However, the finance manager (Rodney Pomerleau) was not friendly. I was told that over the phone by Mike that any additional services ($50 nitrogen in the tires and $200 VIN etching) would be open to discussion before coming in. Little did I know that Rodney had already included these things on the contract because he said they were DONE already, and we had to negotiate for a while before he agreed to take off the VIN etching fee. So I gave away $50 for nitrogen which I don't need and is really there to help the dealership -- that's fine since their price was really strong initially anyway. What really concerned me is when I went back out after signing the paperwork with Mike and asked where I could find the VIN etching, he stumbled and told me that the physical etching on the glass is "not done anymore and instead we have these stickers." I called back the next day and Rodney told me the VIN etching is done inside the doors. Why couldn't they have been up front about that? It did not leave a great impression, and I can only recommend this dealership with caution. Their price may be great, but it does come with some potential hidden fees. Mike - kudos to you for your great customer service, although the VIN etch thing did concern me (more about integrity than the money). Rodney - you tried to rush me through the paperwork process and were not as open about these fees as I had hoped. Hammonasset Ford - your prices are low, but the way the sales process was handled for me, I can only recommend your dealership to others with a warning or two. One last thing -- not sure if other Ford dealerships do the same thing -- please do not present me a copy of the post-sale survey from Ford and ask me to rate all 5's with that column pre-highlighted by you. I would do that regardless if you had conducted the sale the right way and treated the customer with honesty. However, if you do not, and on top of that add insult to injury by asking me to rate all 5's when the customer service has NOT been superb, do you really think I would do that? More

Just to let you know that we travelled to Hammonasset Ford from Miller Place Long Island to buy our demo model 2011 Flex. We found this car on line and began dealings with them. From start to the time RO Ford from Miller Place Long Island to buy our demo model 2011 Flex. We found this car on line and began dealings with them. From start to the time ROB picked us up at the Bridgeport Ferry terminal, our experience was GREAT. Over the computer we emailed and talked to NANDO over a dozen times. Each time he was respectful and if we asked a question he could not answer - he got back to us with the answer. YEAH NANDO. Then ROB picked us up. Now there's a young man that I would love to have our grand daughter marry. On to ERIN. HIP HIP HOORAY FOR ERIN. Since it was late in the day, we decided to stay over in Conneticut. ERIN made all our arrangements. Hotel and ferry ride back to Long Island. RODNEY explained everything and CHERYLANN gave us her phone number just in case we got stuck on any of the new fangled computer equipment in the car. So here is our review. Need a FORD ANYTHING GO TO AHMMONASSET IN MADISON CONNETICUT. 203-245-8828. PS. and the coffee was good also. support@dealerrater.com More

My experiance with the sales staff was a great experiance. They were straight and upfront. They did everything they could to get me the price I was looking for. I walked in that morning and dro experiance. They were straight and upfront. They did everything they could to get me the price I was looking for. I walked in that morning and drove out that afternoon. I did call the service department when I used the heated mirrors for the first time. I had one that cracked. I called the sales staff and they told me to bring it in to the service guys that day. I drove forty minutes to show them the mirror and without even looking at the mirror I was told that I needed to make an appointment and they would need the truck for at least four hours to take pictures and for ford to decide if they would replace it. Still has not been taken care of and that was back in December 2010.That is why I give customer service a 3. Sales staff graet, service department not so much. Steve Sousa More

We are enjoying our Ford Transit, it gets attention whereever we go and we have recommended Hammonasset Ford. The van should have been given a quick once over before we picked it up to check if it had whereever we go and we have recommended Hammonasset Ford. The van should have been given a quick once over before we picked it up to check if it had everything that was paid for on the contract. It would have been a nice touch if the windows had been cleaned on the inside as they had a film on them. The gas tank was filled, thank you. My friend got a thank you check for sending us to Hammonasett Ford and Cherylann was friendly. The receptionists were also friendly and gave us coffee and water while we waited. More

My over all experience with this dealership was great, fast friendly service, my order was expedited in a timely fashion and I was very please. Most of the transaction was handled by phone, all I had to d fast friendly service, my order was expedited in a timely fashion and I was very please. Most of the transaction was handled by phone, all I had to do was drive in and pick up my new Ford F150 King Ranch. Thanks for making this so easy. Mel & DiAnne Faust More

My experience with Hammonassset ford was Great but few things did not go too well. #1 i wish i had seen the car in person. even though on the website it said its a focus SE mine did NOT come with USB co things did not go too well. #1 i wish i had seen the car in person. even though on the website it said its a focus SE mine did NOT come with USB connectivity.. the driver information also looked weird.. after doing some research i came to know that i got the MOST basic SE out there :( but that's NOT dealer's fault.. that's my stupid mistake.. #2 i was quoted a certain interest rate over the phone but when i went to pick my car up my interest rate was doubled and when i asked how did it go that high.. the answer was that the rate they gave me at first was a mistake. i wish i had known about my interest rate before i went to pick up the car. i would have probably ended up buying a cruze with 3.29 interest rate. BUT BUT BUT if you like straight forward people and want to do hassle free business cherylAnn is the person to deal with... she is quick and very helpful. thank You cherylAnn for all of your help.. More

I have bought all my cars here since 2000. Everyone has been wonderful and it's a pleasure and stress relief to know you can make ONE phone call and get everything you need accomplished...... I look for been wonderful and it's a pleasure and stress relief to know you can make ONE phone call and get everything you need accomplished...... I look forward to future purchases and service. They are a GREAT TEAM at Hammonassett!!!!!!!!!!!!!!!!!! More

Sal is extremely customer focused and goes the extra mile to ensure you are completely satisfied. He explains the work in simple terms and goes out of his way to help the customer. to ensure you are completely satisfied. He explains the work in simple terms and goes out of his way to help the customer. More

Hammonasset Ford is our dealership of choice. We have Hammonasset Ford is our dealership of choice. We have established a good relationship, built on trust, with the Sales and Service Department. We have Hammonasset Ford is our dealership of choice. We have established a good relationship, built on trust, with the Sales and Service Department. We have been made to feel like part of the family. More