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Hampton Ford Hyundai

North Hampton, NH

4.4
239 Reviews

177 Lafayette Road

North Hampton, NH

03862

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Showing 239 reviews

May 27, 2011

Let's start with the good, Anna did a very good job in the limited role she is given and she was the only employee that I can say did a commendable job. Brian who I think is the general manager was awful More

by eshi
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anna, Earl, Brian
Jun 27, 2011 -

Hampton Ford Hyundai responded

Scott- Thank you for your comments regarding myself personally and your comments about our dealership. Just for the record and to offer the general public another side to this story I would like to make the following observations: In your dealings with our Internet Manager (Anna) you had expressed a desire to purchase a new 2011 Explorer at a sustantially discounted price. I approved your price but insisted to our Internet Manager that we MUST see your trade before ANY price can be given. I greeted you when you arrived, and at this point you asked again for a further discount, quoting a number about $1000.00 under cost. I said that this was not possible. I then asked a member of my team to assist you. During your negotiations you stated that wanted $17,000.00 for you trade truck (06 with almost 100,000 miles) I explained at length through my team member that that was about 170% of its value and we could not get close to this number. I dont feel that it is my fault that you want such a number for your trade, and a more reasonable number would have perhaps extended negotiations. As you were adamant that I had reduced your trade price by 40% there seemed nowhere else to go. I am at a loss to understand your comment of reducing your trade as I never valued it from the beginning for this exact reason. As far as hitting a home run on your trade goes, I would have to sell your vehicle for 200% of its value to do that, and as we offer a fair price guarantee on our pre-owned vehicles (to prevent such an occurance) this was not possible or ethical. In closing, whilst you were here I was the only manager on duty and had my hands full with 5 other clients who were purchasing cars, so I'm sorry if you feel that you didnt get enough of my time but as stated I was already dealing with other folks. For what it is worth, and in my opinion a "deal" is made when two parties agree to a fair price. I don't think that your numbers represented this. Again, my apologies for any perceptions you have about wrong doing and I wish you all the best. Brian Hovelle GM

May 23, 2011

Rob Larson was an amazing salesman. Buying a new vehicle can be overwhelming...but Rob made us feel at ease immediately. His friendliness was genuine. We never felt pressured, and he was always available an More

by curtbessette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Larson
May 13, 2011

This was the best car buying experience that I've ever had! We were looking for a 2005 Toyota Corolla and found one online at this dealership. The sales reps were friendly, low pressure, honest and knowle More

by jss78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Larson
April 18, 2011

I would like to say that I have always been treated with respect. I have alway been shown what the bottom price would be. Jason has never tried to sell me more than I wanted wich is refreshing to me. While More

by JCorso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Kurker, Kevin Langlois
Apr 18, 2011 -

Hampton Ford Hyundai responded

Thanks for taking the time and say such nice things James! We appreciate your business. Jay McFarland

April 13, 2011

I have been dealing with Hampton Ford for over 10 years. I am just about ready to purchase my 3rd truck and could not be more happy to work with such customer focused people both in sales, service and parts More

by emcnh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Larson
Apr 18, 2011 -

Hampton Ford Hyundai responded

Thanks Gene. Good luck with the truck. I am sure you will love it. Jay McFarland

April 08, 2011

I have had the pleasure to deal with Rob for quite a few years and Brenden for a couple of years. Between myself, my wife and my son we have purchased 9 vehicles, dealing exclusively with Rob or Brenden. T More

by TCart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Larson & Brenden Lavery
April 06, 2011

The used car annex at Hampton Ford is the best location we have dealt with. We have purchased three vehicles from this location with great results in all cases. Rob and Brendon are extremely knowledgeable More

by sakovits
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
Apr 18, 2011 -

Hampton Ford Hyundai responded

Thanks John. You are the best! Jay

April 01, 2011

Last year we were looking for an affordable, comfortable, reliable used car. I HATE car shopping! You know, like salesmen that don't listen or play games with costs? Rob was amazing. He listened and found us More

by Graceful
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROBERT LARSON
March 28, 2011

Went in to check out a possible crack in the manifold, which was confirmed, and it is covered under the warranty. The service department checked my vehicle, 2006 Escape, for inspection-related issues and More

by Pam Peterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bergeron
March 28, 2011

My wife and myself just needed to stop dumping money into our car that we had. It just kept breaking down and was to expensive to fix and unreliable. I had recieved a pamphlet in the mail for North Hampton F More

by samsdad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl and Jason, Kevin Langlois
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