Hanania Subaru of Orange Park

Great Buying Experience Orange Park Subaru had the vehicle I was looking to purchase. My first contact was online with Keeley. She put me in touch with Jason Eubanks with w Orange Park Subaru had the vehicle I was looking to purchase. My first contact was online with Keeley. She put me in touch with Jason Eubanks with whom I discussed a purchase deal. We were able to negotiate a deal I was pleased with. Within two days, my wife and I had our new Crosstrek. From the moment we were greeted at the door, everyone at OP Subaru was courteous, friendly and helpful. Jason introduce us Sean Kelley who led us through the rest of our experience. Sean is very professional and personable. He is well informed and could answer all of our questions. In addition to details about our car, Sean also gave us a tour of the dealership explaining service procedures, etc. Also assisting in our process was Bob D'Amelio, who again was very professional and personable. We found both of these gentlemen easy to work with and extremely efficient. Sean accompanied us to our vehicle and did a thorough job of explaining all of the features and assisted in connecting our phone. He was patient and didn't rush through the process. We drove away impressed not only with our new 2018 Crosstrek, but also by the people at Orange Park Subaru. More

Great people to work with. Not pushy. I went here in search of a vehicle I found online. I worked with Sean Kelley and he was a very nice guy and didn't push like some dealers do. The deal I went here in search of a vehicle I found online. I worked with Sean Kelley and he was a very nice guy and didn't push like some dealers do. The dealership worked with their lenders to get me the best interest rate I've ever received and I am extremely happy with my purchase. More

Friendly Patient Professional This whole dealership is so friendly, helpful and knowledgable without being too pushy! Every step of the entire process was comfortable; to test dri This whole dealership is so friendly, helpful and knowledgable without being too pushy! Every step of the entire process was comfortable; to test drive, choose, select options, instruction on all the new features, & finance my NEW Subaru Forester! I LOVE it! More

Smooth experience Subaru of Orange Park was a great experience as a buyer. Being such a young adult, countless dealerships never took me as a serious buyer and never ga Subaru of Orange Park was a great experience as a buyer. Being such a young adult, countless dealerships never took me as a serious buyer and never gave me the time of day. However, as soon as I walked through the doors of Orange Park Subaru Sean Kelly immediately made me feel important and took me serious. I felt valued. The car I was interested in wasn't on the lot however Sean and his team went above and beyond to make sure they found the exact car and model I was looking for. Needless to say they gave me a great deal and I loved the whole buying experience. If you are interested in buying a vehicle I would strongly recommend speaking with Sean Kelly at Subaru of Orange Park! More

Buying used car Great service the sales men weren't too intense and were very friendly. Billy was well informed about the car and very enthusiastic, you can tell he e Great service the sales men weren't too intense and were very friendly. Billy was well informed about the car and very enthusiastic, you can tell he enjoys his work. I would highly recommend this dealership and Billy specifically! More

Easy and Enjoyable Experience!!! I am very excited about my new car!!! The whole process... deciding, purchasing, and learning about the vehicle ... was easy and smooth. I got every I am very excited about my new car!!! The whole process... deciding, purchasing, and learning about the vehicle ... was easy and smooth. I got everything I wanted... and more! Sean really knows the details about car features and Bob took great care of me in finance. Thank you for the wonderful experience! More

Excellent buying experience Billy was phenomenal to work with. The whole experience was easy and I'm more than excited about owning a Subaru. Thank you for the excellent servic Billy was phenomenal to work with. The whole experience was easy and I'm more than excited about owning a Subaru. Thank you for the excellent service! More

Friendly and responsive. Jason knew his stuff. He saw us contemplating the price, he we back to the finace manager and came back eith an even better price. Even after the sale Jason knew his stuff. He saw us contemplating the price, he we back to the finace manager and came back eith an even better price. Even after the sale jason still wants to help. The staff is uber courteous, they will make you feel like family. More

Outback was in Service Dept over 8 months This dealership has problems that start at the top. Three Service Managers in 8 months, NOT GOOD. My 2016 Subaru Outback 2.5 (fully loaded) with 106 This dealership has problems that start at the top. Three Service Managers in 8 months, NOT GOOD. My 2016 Subaru Outback 2.5 (fully loaded) with 10600 miles backfired for no reason and then the engine started ticking. Called the 1-800 number and the car was towed to Subaru OP for inspection and repair. That was in November 2016. SInce then, the engine has been worked on and worked on and worked on. We never got any updates from the upper management team unless we reached out to them first. I cant go into details of what was done at the dealership, but I can tell you we were made to feel like the engine fault was our doing, we were not valued as customers at many levels within the organization. We didn't buy there in Dec 2015/Jan 2016 Finally in mid-June, we asked Subaru of America to step in and a re-purchase was agreed upon. The GM was directed to find a REPLACEMENT Outback in an effort to fix the broken customer relationship. His answer was to try to sell us a 2017 Outback for over $40000. Screw the customer is how we felt, so long as he shows a profit. We did get our replacement 2017 Subaru Outback 3.6R Limited (fully loaded) out the door for $37250 from Mastro Subaru in Tampa FL. I recommend you make the drive, save the $$ and enjoy real customer service. More

sales and finance Sean in sales is very knowledgeable about the cars and gave a very thorough walk around explaining all the features. He answered all my questions to Sean in sales is very knowledgeable about the cars and gave a very thorough walk around explaining all the features. He answered all my questions to my satisfaction and was very patient and a good listener to what I asked. More