I am always hesitant to take a car to a dealership for repair. I do alot of my own car care and am an avid hobbyist with vehicles. I know enough to be dangerous and difficult. So I admit I entered the arrangement with preconceptions and an attitude that may or may not have been justified. Within the first three minutes of waiting to be acknowledged by the service staff my prejudices swung to convictions. Don't leave a customer at your desk waiting, all I need is a "be right with you sir" or even a smile and friendly gesture some acknowledgement that my time is important. I explained the above personal history/disclaimer to the service counter rep he was nonplussed and couldn't care. I had a transmission issue that was inconsistent and possibly electronic in nature. We agreed on a timeline for contact and since I did not have an appointment I understood they would do there best to get the car in. At this point I was hoping to receive the benefit of brand specific technician training and support. "Yes'sir we see this problem from time to time we'll get it looked at and taken care of". Instead I received a laundry list of things that need to be corrected prior to any of my requested service/diagnosis could be completed. This list included the mileage specific service check, a very, very slight oil cooler leak. I never have to top off between oil changes, a bent wheel (had tires replaced/balanced two weeks ago and the shop made no mention of this) a split rear axle bushing which is actually the sway bar bushing. The bushing is factory split so it can be installed easily. And the $120 offer to re-flash my computer since I replaced the battery over a year ago. And no explanation as to how/why this would help. The onset of the transmission errors did not coincide with the changing of the battery. So all in all pretty poor understanding of a special needs customer and an inability to step out of the corporate mindset to help your customer. When I asked for a copy of the paperwork, the copier was broken. Irony or Karma? You b@st@rds. So instead of making a 5000 service bill happen they received a vocal pissed off customer. I hope they choke on the new printer cartridge.