Hanania Subaru of Orange Park

I am always hesitant to take a car to a dealership for repair. I do alot of my own car care and am an avid hobbyist with vehicles. I know enough to be dangerous and difficult. So I admit I entered the arrangement with preconceptions and an attitude that may or may not have been justified. Within the first three minutes of waiting to be acknowledged by the service staff my prejudices swung to convictions. Don't leave a customer at your desk waiting, all I need is a "be right with you sir" or even a smile and friendly gesture some acknowledgement that my time is important. I explained the above personal history/disclaimer to the service counter rep he was nonplussed and couldn't care. I had a transmission issue that was inconsistent and possibly electronic in nature. We agreed on a timeline for contact and since I did not have an appointment I understood they would do there best to get the car in. At this point I was hoping to receive the benefit of brand specific technician training and support. "Yes'sir we see this problem from time to time we'll get it looked at and taken care of". Instead I received a laundry list of things that need to be corrected prior to any of my requested service/diagnosis could be completed. This list included the mileage specific service check, a very, very slight oil cooler leak. I never have to top off between oil changes, a bent wheel (had tires replaced/balanced two weeks ago and the shop made no mention of this) a split rear axle bushing which is actually the sway bar bushing. The bushing is factory split so it can be installed easily. And the $120 offer to re-flash my computer since I replaced the battery over a year ago. And no explanation as to how/why this would help. The onset of the transmission errors did not coincide with the changing of the battery. So all in all pretty poor understanding of a special needs customer and an inability to step out of the corporate mindset to help your customer. When I asked for a copy of the paperwork, the copier was broken. Irony or Karma? You b@st@rds. So instead of making a 5000 service bill happen they received a vocal pissed off customer. I hope they choke on the new printer cartridge.

J.C. was very helpful throughout my car buying experience. This is my first car I have bought and he made the experience memorable! I thank him for his assistance and patience.

From the time I got to the dealership, I expected this would be just like all my other car buying ventures, Bad. I must admit that Henry was very eager beaver to help me and make me feel at ease. Pricing was in line to my experience with the other Jax area Subaru dealer who only seemed concerned with showing me the invoice instead of showing me why I should buy the Outback. Henry and Alex earned my business by proving that price was second to the quality of the Outback. After all was said and done you sold me why you were the best choice by introducing me around the dealership from your General Manager to your mechanic that would be servicing my Outback. I look forward to coming back for my oil changes. Oh by the way, thanks for the water for my dog Henry!! A+++

My wife and I drove about 2.5 hours to Subaru of Orange Park after some intense research on the car we wanted and seeing that they had what we needed at the best price we could find. I got military orders to relocate to Alaska and needed a reliable family car. They accepted two trade-ins (one of which was a motorcycle) and were even able to get us a MUCH better loan rate than our own bank would give us. Jose Saldana spent the entire day (about 10am to around 5:45pm) trying to help us make this happen and I can honestly say this is the best experience I've had at a dealership. I would recommend this dealership to anyone I knew.

salesman was a total smart alec. drove 100 miles to dealership based on internet ads for used cars. test drove one. salesman knew nothing about the car. car was dirty w/animal hair everywhere. we inquired about the price advertised and were told price was with $3000 down or trade, salesman said you had to click on the picture of the car to see that. seems shifty! we left and bought a car down the street from Hyundai. a much better experience.