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Hanford Hyundai

Hanford, CA

3.4
256 Reviews

1990 Glendale Avenue

Hanford, CA

93230

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Showing 256 reviews

April 30, 2024

Jesus helped us with our purchase was great returned calls ,followed thru and seemed very knowledgeable. Just want to say thank's again very satisfied. More

by costleva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus
April 19, 2024

Great service experience with Hanford Hyundai! I’ve been there twice now and each time was very smooth. More

by NeLbeLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
April 01, 2024

Dealership advertised a price and their MSRP online and on the car. They told me to come on in and let me know the payment. When I got there the finance manager changed everything he added all these addit More

by Michael226436
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Al Vasquez, Ray Harber, Steven M, Marcos Montes
July 20, 2023

WARNING! Do not trust what they tell you. I had 2 people tell me a certain make and model was available to test drive, proceeded to make an appointment to tes More

by rawolmstead
Recommend Dealer
No
Employees Worked With
Gerry Mata
May 27, 2023

Celest, was the first sales person to approach me and was very helpful, friendly and NOT PUSHY. She knew the product she was selling and was accommodating to my requests. The paperwork took minutes, no hassl More

by kevin.sullivan1961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The manager, forget his name; great guy
September 26, 2022

This Dealer needs a whole new team or new management to control the staff in place because no one answers the phones, and if they do they are so Rude, makes you feel the staff run the place the way they li More

by Yousif Alshaikhli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Vasquez, Ray Harber, Gilbert Gomez, Steven M, Hanford Admin, Marcos Montes
Sep 26, 2022 -

Yousif Alshaikhli responded

Oh another thing Last Saturday, September 24th I called for service the operator told me the service department is open after 2 calls no one answered I drove there I find the service department is closed and one of the staff told me they not working today they just work Monday to Friday, So that telling me one thing even the operator doesn't know whos working or not or the staff in the dealer didn't want to work for some reason but for sure there is something wrong.

Sep 27, 2022 -

Hanford Hyundai responded

Dear Yousif, Thank you for taking the time to air your complaints and we definitely appreciate your feedback. I understand the frustration of not being able to have your needs met. At Hanford Hyundai we pride ourselves on being there for our customers and being transparent with our work. That being said, our service department is closed on weekends and open weekdays from 7:30am-5:30pm, as stated on our dealership website under the Service tab. Our sales department however is here Monday-Saturday 9:00am-7:00pm and Sunday 10:00am-5:00pm. Our sales staff usually takes call-back messages for our service department on the weekends, that way they can reach out to you that following Monday. Just checked in with my service team and I will ensure they reach out to you personally, as will I after their contact with you. I implore you to reach out to me via direct email/phone if you would like to continue this conversation and offer advice on how we can better handle this situation going forward. Marcos Montes Hanford Hyundai (559) 582-2277 bdc@hanfordhyundai.com

June 27, 2022

Let me tell you how crooked hanford hyundai is. Took my wife's car to get a recall taken care of. They did an inspection on it an told me that the oil pan had a hairline crack in it. I said ok. More

by daniel.flores63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sheila
August 24, 2020

they didn't pay off trade in. Getting repo for account that doesn't exist for a car that can't make payments on this More

by winecke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
finance, Hanford Admin, Marcos Montes
January 22, 2020

A real pleasure do do business with The car buying experience was fantastic. I had been looking for a new Palisade Limited for a month. I live in Arroyo Grande Ca. and the internet searc More

by jgingr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste Rodriguez
January 18, 2018

Unable to make a deal My only complaint with the dealership is that we were unable to make a deal. They assured me that they have never lost a customer due to pricing, how More

by brandino36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Celeste
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