Hank Graff Chevrolet Davison

They refused to rotate my tires at my first oil change. The girl was rude. She made me make another appointment. When I came back for my first tire rotation they didn’t tighten my valve stem caps and I los The girl was rude. She made me make another appointment. When I came back for my first tire rotation they didn’t tighten my valve stem caps and I lost one. Luckily I caught the other loose ones before I lost them. All this after purchasing my new car from you. More

Friendly, accommodating. That being said, the first sales person I had did not return my calls even after I called and was told, by her, she would call “right back”. Aft That being said, the first sales person I had did not return my calls even after I called and was told, by her, she would call “right back”. After waiting 2 weeks for information from her, I asked for a new sales person. I discovered the first sales person had cashed the check I left with her that was supposed to “hold” the vehicle until I could see it, as it was not on the lot. It was not supposed to be cashed. I told her I never put funds in that account. She assured me it wouldn’t be cashed, but given back at signing. It was cashed and caused my account to be overdrawn. This cost me $28. My husband and I have been buying vehicles from this company since it was Graff Ford. We bought our first car as a married couple from Graff Ford (a Torino). I would like this company to live another 100 years but if your salespeople continue to ignore phone calls, instructions, or make promises they can’t keep in this manner, I’m afraid it will diminish the company’s reputation and possibly it’s longevity. Also, the vehicle I leased was one the company used for its purposes. It had approximately 2,000 miles on it when I leased it. At the signing, not before, I was told that my 3 year, 10,000 mile per year lease had been demoted to right around 9700 (not positive) miles per year because 2,000 miles had already been used. From my point of view this is trickery. I’m paying for a 10,000 mile lease, but not getting the full benefit. Why should I pay the company for miles I didn’t, nor can, use???!! This is suspicious and tricky business practice. I would like a better explanation than “this is just how it’s done.” The company should pay for the miles they made use of, not the customer leasing the vehicle. If I had to rate my most recent experience on a scale from 1-5, with 5 being the absolute best, I would have to give the company a 2.5 rating. My salesperson was friendly, helpful and (accommodating up to a point). He could not answer my question referenced above regarding the lease mileage. Nor was he allowed to give those miles back in the lease. This is not his fault. It’s the “company policy.” I would deal with Jacob again. Thank you for this opportunity. More

I feel like a celebrity with the service I receive buying my cars from Hank Graff in Davison! Every step of the way was easy and the continuous service afterwards is top notch. I highly recommend visiting Ha my cars from Hank Graff in Davison! Every step of the way was easy and the continuous service afterwards is top notch. I highly recommend visiting Hank Graffs for that personal service you deserve & want. Ask for Mark Modreski, he’ll do you good! More

Very fast service for a oil change and tire rotation. I have enjoyed the easy communication. I have enjoyed the easy communication. More

My husband and I have purchased are vehicles their for years, since he passed away as long as I get treated honestly I will keep coming back. Jill chaulklin Kathy was great. years, since he passed away as long as I get treated honestly I will keep coming back. Jill chaulklin Kathy was great. More

Adam always makes this a great experience. Our family has purchased many vehicles from him. Our family has purchased many vehicles from him. More

Always fast and courteous. The people give great customer service every time I’ve been in. The people give great customer service every time I’ve been in. More

Amazing service and follow-up! Quick to express and explain all steps of the process. Quick to express and explain all steps of the process. More

Chase thank you for your help. Everything went as planned. The service there is always fantastic. Everything went as planned. The service there is always fantastic. More

I reached out to Chris and he was out of the office. The sales manager Mike and Kayla (Chris’s assistant) did an amazing job fulfilling my request. They were on the spot with returning messages and answ The sales manager Mike and Kayla (Chris’s assistant) did an amazing job fulfilling my request. They were on the spot with returning messages and answering any questions I had. They were speedy and got everything done very quickly! I appreciate how they handled the transaction and were very friendly in the process! Thanks again and I’m sure you will be seeing me again in 2 years or less! More