Hanlees Davis Nissan

Delivery Fee over COVID Exposure From the beginning of purchasing my car through the dealership, I let them know I would need a delivery as I work for the department of health service From the beginning of purchasing my car through the dealership, I let them know I would need a delivery as I work for the department of health services and 2 people on my team were awaiting COVID results, but were assumed positive. I asked about discounts for essential health care workers and recent graduates, I knew a lot of dealerships and manufacturers were offering them. This dealership did not. so I agreed to full listing price, because it was the car I was looking for, and I was tired of looking. They said they would waive the delivery fees. I appreciate this, because along with being exposed, I have been working 11-12 hour days for some time now, due to the crisis. HOWEVER, when it came down to it, because I opted not to purchase any warranties or Gap insurance. The manager told me they "if you dont purchase the Gap or warranty I dont have the little profit to cover the $200 delivery and fuel[$167]." I am purchasing a used car for $27,000. I find it very hard to believe there is no profit there. I am so tired, I give up. I am paying full asking price and decided that I will save myself the $367 and go pick up. I would not recommend this dealership if you are trying to reduce your exposure or are looking for a square deal. I feel like the manager was taking advantage. More

DISAPPOINTING -- ONE STAR NEVER HANLEES -- TERRIBLE PLACE, INCOMPETENT-SAFETY, BAIT AND SWITCH, NICKEL AND DIME... If Hanlees Nissan was a hotel, it would be a one star hote NEVER HANLEES -- TERRIBLE PLACE, INCOMPETENT-SAFETY, BAIT AND SWITCH, NICKEL AND DIME... If Hanlees Nissan was a hotel, it would be a one star hotel that pretends it is a five star hotel... So do yourself a favor and go elsewhere. There are many other Nissan dealerships within 10 minute drive such as Nissan of Vacaville. So I took my car for an oil-change at a place in Woodland and was told that the car needs new brakes and that they charge $250 PER AXLE for both pads and rotors. So I made the mistake and called the Hanless Nissan dealership for a quote and was told by Chris that it is $350 per axle for both pads and rotors. So I figured it will be worth it to pay a little extra and to have the brakes done by the dealer, especially since both Hanlees and Nissan bombard me with coupons by emails, and I figured it will be worth it... It wasn't. While speaking to Chris, I inquired about a tune-up and other services and he suggested a free comprehensive "Multi Point Vehicle Inspection" (which they didn't preform properly and competently with major safety violation, see more below), and I agreed. So I left the car with Chris and received a receipt (see photo) indicating 1-brake inspection 2-multi point inspection 3-customer renting vehicle. The rental/loaner I got was a Nissan Kicks with only 100 miles on it. The car was FILTHY both inside and out. On the outside there was a very thick layer of dust and the inside had papers and stickers thrown in the backseat. Worst of all, the car had a very strong smell of women's perfume and the steering wheel (as well as doors, keys, etc) were very greasy from women hand cream which got all over me...(Later, when I returned the car, I was charged additional $90 for some dog hair found on the backseat- a charge which was justified and I didn't object. However, the cashier couldn't care less that I got a filthy car to begin with....) Later that day, "Zak" the service manager called to tell that only the rear axle needs brakes and that it would be about $600 (and not the $350 they quoted over the phone). When I asked why the price difference he gave me some cockamamie excuse He also stated that to change the brake fluid it would be additional $200. So having no choice since I didn't want to spend any more time going to a different mechanic at a different day, I authorized the work. As to the "Multi Vehicle Inspection" -- complete xx since I suspect that they didn't perform one on the day I dropped the car. Otherwise, they would have EASILY discovered that the AIR-BAG LIGHT is on from a previous bad repair/recall at Hanlees Nissan. Also, I expected them to use the electronic/computerized diagnostic tool which lets the mechanic see exactly what's going on with the engine. So according to Zak all they did was a visual inspection, and even then they missed the air-bag light was was on.... (So Zak, please don't reply with another cockamamie excuse...) So altogether the total was $893 ($808 for the brakes - which I could have done elsewhere for $250 and was quoted the price - for purposes of bait and switch - of $350, and another $90 for the few dogs hair found on the back seat which I believe was a justified charge). Lastly, for some odd reason the cashier refused to honor the electronic coupons I had since she claimed there is a sign in the front (which I didn't see) that states that coupons must be presented before the work begins.... So altogether, a disappointing experience and the last time I visit Hanlees. More

Professional Joan I had a pleasure of working with Joan who helped me with the purchase of my first car. She was so nice, patient, and no hard-selling. It was an easy e I had a pleasure of working with Joan who helped me with the purchase of my first car. She was so nice, patient, and no hard-selling. It was an easy experience. So making a choice was also a breeze. The next day, I drove home the car. Thanks Joan! More

Outstanding service and attention to detail. The service department is top notch. Scott and Jasmine excelled at insuring our Nissan Quest received their attention and got it going again quickly. The service department is top notch. Scott and Jasmine excelled at insuring our Nissan Quest received their attention and got it going again quickly. When we need service of any kind, they will be the first ones we’ll call. We’ll drive the 300 mile round trip to get this kind of service. Ed Lindo More

Very poor service I purchased my Chevrolet Colorado from Hanlees. The experience was pleasant as such experiences go. I tried on several occasions to make an appointm I purchased my Chevrolet Colorado from Hanlees. The experience was pleasant as such experiences go. I tried on several occasions to make an appointment for service, and the department was never available -- apparently they only have one person who answers the phones. I called several times and asked to be called back to schedule the appointment - this was over a week ago, and I have never received a call back. If you want service for your vehicle, this is not the place to go. So, I rated all areas as poor since they did not want my business. More

WORSE DEALER EVER! I came in with my wife and baby looking to buy a Sentra. I bought a 2016 Sentra SV a year ago and was looking for a 2017 for my mom. The gentleman tha I came in with my wife and baby looking to buy a Sentra. I bought a 2016 Sentra SV a year ago and was looking for a 2017 for my mom. The gentleman that helped us showed us an SV, went and found a white one, like my mom wanted, and took us on a test drive. We did some paperwork and ended up agreeing in a little more than I wanted to but he said they couldn’t do any better. We waited for a little over an hour to go into finance and when we finished they handed us a regular key with our paperwork. I said the SV is supposed to have an intelligent key and finance guy told us we had bought and S and not an SV. I said we wanted an SV and agreed on the payment based on the thought of an SV, the one we test drove. They checked with salesman who said we had driven an SV but he had done paperwork on S so we could get closer to the payment we wanted. He NEVER mentioned that to us AT ALL. They apologized and wanted us to take the S anyway. I said no and they re-did the paperwork in a ver bad mood. It took them over 2 hours to fix the issue, my daughter was already really tired and so was my wife. It is a complete shame that they try to scam people like that. What an embarrassment. NEVER buying from them again. Looking forward to that survey! More

Best car dealership ever. Everyone is so good Joan is right on top of things and Sue knows all about the numbers I been telling all my friends for the best deal go to Hanlees. Everyone is so good Joan is right on top of things and Sue knows all about the numbers I been telling all my friends for the best deal go to Hanlees. More