Hanlees Davis Nissan

Excellent customer service I walked into the dealership and Vee was very eager to assist me. She was friendly with lots of helpful information. This young lady appeared to be fu I walked into the dealership and Vee was very eager to assist me. She was friendly with lots of helpful information. This young lady appeared to be full of knowledge and by me being nervous about even the thought of trading in my vehicle, welcomed me and made me feel comfortable as well as calming down my nervousness. Vee is an example of having excellent customer service. More

Tricked!!!! On Thu, Jun 9, 2016 at 6:13 PM i meet with a sales rep at Hanlees Davis Nissan, Her name was Xang Vang, i told her i was there to see if i can trade i On Thu, Jun 9, 2016 at 6:13 PM i meet with a sales rep at Hanlees Davis Nissan, Her name was Xang Vang, i told her i was there to see if i can trade in my current car for a new 2016, Nissan Sentra, i had to offer 2014 nissan versa. i expand to Her (Xang Vang) that i didn't want my credit to be checked or ran until i will see all the numbers, (my trade in value, plus new car, and what will be the ending price). she acknowledged my request, however said lets start application to get all your information, so if you do want to purchase it we will save time, i told her okay but don't run my credit score until all the number will be shown. she said sure of course. ones i saw that my appraisal was low i told them that i was not interested and walked away. couple days later i revered a latter from Experian credit score that my credit was ran. sales manager Tony Christy keep trying to make me stay and buy the car i keep saying no. i think i was because they realized they ran my CR with out my acknowledgment or approval. after i reserved my letter from Experian, i called and talk to their GM, i explained everything, he's replay was, call your attorney. i told him repeatedly that i did not authorize my CR to be rain and that they only reason i signed the application was to save time as it was stated by Xang Vang. (Ajay Dhami) GM was not helpful, and would not try to understand my complaint or concern. More

Hostitable and trustworthy Jorge Velazques was incredibly hispitable, he was very patient with us seeing as my wife and I were not sure exactly sure kind of car we were looking Jorge Velazques was incredibly hispitable, he was very patient with us seeing as my wife and I were not sure exactly sure kind of car we were looking for. Jorge helped us find the perfect car for my wife and I. I have not been to many car dealerships but this is by far my best experience at a car dealership thus far. More

3/20/2016 great service ,thank you Joan Hironaka ,Tony I just brought a 2011 Toyota Prius today 3/20/2016 ,I had great service workers and great dealers working for me from beginning to end and they put t I just brought a 2011 Toyota Prius today 3/20/2016 ,I had great service workers and great dealers working for me from beginning to end and they put together a great car and deal for me. Thank you Joan Hironaka who stuck by her word that she would work hard to get me a car, and Tony whom also did a great job as well as the staff whom did the leg work getting a great deal done with the banks as was the finance person ,you all was great ,thank you ALL. J.C.J. More

A few months ago, I bought a 2011 Rogue with approximately 30,000 miles on it from these jokers. The sales experience was smooth, easy, and relatively pleasant ... but after that, things went do approximately 30,000 miles on it from these jokers. The sales experience was smooth, easy, and relatively pleasant ... but after that, things went downhill fast. First, there was less than one gallon of gas in the car, which we didn't realize until after we signed the papers. Guess what? Service was closed - they couldn't gas it up for us. We live in Sacramento, so this wasn't enough to get over the causeway. I'm glad I noticed or that would have been a biiiig problem. As it was, I paid to fill it up, that's fine. There was one key available and Hanlees didn't have a key machine to get a new one, so they wanted me to come back to get it. I live 20 miles away but they wanted me to drive the 40 mile roundtrip for a key at some future date. Sue, the manager, claimed she'd call me when it was in. I never got a call. I sent a fax, a letter, and 3 emails - all without hearing back. A local repairman and friend takes a look at the car 2 days after I buy it and tells me it's woefully out of alignment, badly needs a tuneup, and is low on oil. Wonderful. At least the brake pads were in relatively good shape, although they weren't new. A week after buying the car, I get a call from Nissan USA's customer satisfaction department asking how things went. I tell them the truth: that there was no manual included, just one key, the ipod cable - which I was told was in the glove comparment - was missing. A new one of those is $80 online! The Nissan USA guy said these were serious issues, that Hanlees was required to give 2 keys and a manual minimum with Nissan "certified" vehicles. He claimed he'd deal with it. I never heard back from Hanlees, although the guy from Nissan USA called me back to tell me that he had communicated with the dealership and told them they needed to take care of these issues ASAP. Finally, I decided just to show up on my way back from the Bay Area one day to get the key and the other things they had promised to give "at a later date." I get there and have to stand outside the manager's office for 17 minutes - I checked my watch - while she talked on the phone ... and it was a personal call, nothing whatsoever to do with dealership business from the side of it I hard. Lots of talk about what they had for lunch, weekend plans. 1 hour and 45 minutes after walking in the door, I had the manual, the second key, and the plastic cover for the rear seat hinge - which had been missing, and which caused my 4 yr old child to get a foot stuck. I started to drive away ... and realized that even though they had promised the ipod cable was hooked up, it was missing. Drove back. 30 minutes later I had the cable - apparently it was lost in the Indiana Jones warehouse and it took 3 staffers a half hour to find a single cable. The incompetence and rudeness were staggering. But that's nothing. I took it to a body shop 2 weeks ago for a small scratch that someone made in a parking lot. Luckily the person who bumped me paid for it. While I was there, the body shop guy took a panel off and showed me lots and lots of damage from at least one previous accident - bent flanges and mounts under a rear light, frame damage, broken clips that were to hold on the bumper, and some very messy repairs. None of this had been disclosed by the dealer at the time of sale. So make your own decision: if you're alright with this kind of treatment, feel free to buy a car from Hanlees Nissan. I should have stuck with Volkswagen - I would have paid more for a similar car, but at least I'd have amazing service. At any VW dealership - especially Niello, which I bought my previous car from - all of these things would have been delivered to my house the day after the sale if they hadn't been available at the time I drove off. And they'd never NOT gas up the car. Buyer beware! More

This was one of the easiest car buying experiences ever. I called and spoke with...Anthony. I let him know my situation, car I wanted and what I wanted my financing to look like. He called me in 30 min with I called and spoke with...Anthony. I let him know my situation, car I wanted and what I wanted my financing to look like. He called me in 30 min with options. He was straight forward, quick and professional. I went to the dealership and was in and out within 50 minutes!!!! Again cant say enough!!!! If you have credit challenges or a unique situation call Anthony the sales manager. He is honest and upfront. Im so happy and love my new car!!! More

Outstanding customer service. I myself have worked at Outstanding customer service. I myself have worked at many car dealerships, and the courtesy I was shown was at the top of any place I had worked a Outstanding customer service. I myself have worked at many car dealerships, and the courtesy I was shown was at the top of any place I had worked at. I was greeted in the service area by a tech who witness my loosing of power and coasting into the service area. On a very hot day, he told me to come with him inside where it was cooler and the service writer would be right with me when he finished with another customer. The service writer Michael was quickly with me and listened to me. The tech had my problem diagnosed and Michael was able to put him on the job quickly. On a friday afternoon, I was back on the road in less than an hour. Cudo's to Hanlees Davis Nissan. Top rate dealer with top rate employees. More

Hanlees Nissan 5009 Chiles Road Davis, Ca 95616 Hanlees Nissan 5009 Chiles Road Davis, Ca 95616 May 14, 2010 To whom it may concern: I bought a used 2005 Saturn Ion from Hanlees Hanlees Nissan 5009 Chiles Road Davis, Ca 95616 May 14, 2010 To whom it may concern: I bought a used 2005 Saturn Ion from Hanlees Nissan in March. It has been nothing but a nightmare. I had to buy 4 new tires with only 170 miles off of the lot, and there are knocking and bumping noises coming from the front end which I can feel through the floor boards. I had to spend $120.00 for a diagnostic test to learn that it is caused by a defective part that can be replaced for $367.00 (intermediate shaft) but there is no guarantee that the problem will be fixed and most likely will come back within a year. I’m very apprehensive about driving this vehicle. Now the ignition is locked up and has drained the battery. I have no way of taking care of that problem at the moment and have now used up my AAA tows on this vehicle. I can’t believe that I bought a 2005 and have to worry about so many repairs with only 61,000 miles on it. I feel I didn’t get a good deal, in fact I really feel ripped off. I couldn’t drive the car because of the front end noise and now I can’t drive the car because the ignition is locked up. I just wanted you to know how disappointed I am at ever doing business with you. I am totally appalled of the treatment I was given by several of your employees. I think that what upset me the most was when I took the car in to have your General Manager look at the noise problem, he told me he didn’t hear anything. I just could not believe that he said that, when obviously there was a problem. I never realized or expected that I had to be wary of buying a car from your company. I bought that car in good faith and look what it’s gotten me. My chest hurts every time I think of all the problems I’m having and going to have with this car. I realize it is no longer your problem, but wanted you to know that I’m telling anyone who will listen, NOT TO DO BUSINESS WITH YOU. Sincerely, Lauren Gomez (A very unhappy customer that you probably laughed your butts off at when I drove that piece of crap off your lot). Cc: Call Curtis Channel 13 Cc: Better Business Bureau Cc: Department of Automotive Repair More

I realize that I do not have good credit. I'll even admit that it is "bad" credit. But since I provide that information freely and upfront, I expect the salesman I work with be honest about their ability to that it is "bad" credit. But since I provide that information freely and upfront, I expect the salesman I work with be honest about their ability to get me a new car. Unfortunately, I had to come back in to the dealership several times to sign different contracts, each one at a higher rate than the last. Eventually I had to put down much more cash than I planned, and the rate was almost double what I expected. Also, I did not get any discount on the price of the car. What does that have to do with my credit? More

BUYING MY FIRST CAR FROM HANLEES NISSAN OF DAVIS WAS ONE OF THE WORST EXPERIENCES OF MY LIFE. I AM A CURRENT UCDAVIS STUDENT WAS TAKEN ADVANTAGE OF BY IMMORAL SALESMAN/ CROOKS. TO MAKE A VERY LONG STORY S OF THE WORST EXPERIENCES OF MY LIFE. I AM A CURRENT UCDAVIS STUDENT WAS TAKEN ADVANTAGE OF BY IMMORAL SALESMAN/ CROOKS. TO MAKE A VERY LONG STORY SHORT, THEY RIPPED ME OFF BY ABOUT SIX THOUSAND DOLLARS BY TELLING ME LIES WHICH INCLUDED: FALSE ADVERTISEMENT ON THE CAR'S PRICE THAT WAS POSTED ON THE CAR'S WINDOW (IN COMPARISON WITH A CRAIGS LIST AD PRICE THEY POSTED THE DAY BEFORE), ONE OF THE SALESMAN FLAT OUT LIED TO ME AND TOLD ME THAT THE CAR WAS REALLY WORTH THIRTY THOUSAND EVEN THOUGH IT WAS WORTH ABOUT FIFTEEN, AND LASTLY, THEY TRICKED ME INTO SIGNING PARTS OF MY CONTRACT THAT THEY DIDN'T GO OVER THOROUGHLY. NOT TO MENTION THAT EVEN NOW, I HAVE TO DEAL WITH OTHER FEES THEY HELD ME ACCOUNTABLE FOR WHICH THEY PROMISED A REFUND FOR . THEY ARE PROBABLY THE WORST PEOPLE I'VE EVER DEALT WITH. STAY FAR AWAY IF YOU WANT TO AVOID GETTING SCAMMED. More