Hanlees Fairfield Toyota

A leak from the right front axle of my 2014 Avalon was discovered during my 50k service by the eagle-eyed service tech. Brandon helped in the decision to go with a full replacement over trying to rebu discovered during my 50k service by the eagle-eyed service tech. Brandon helped in the decision to go with a full replacement over trying to rebuild the existing old part. The new part was ordered immediately, installed the very next day, and the job was completed well within the promised timeframe. I can't say enough good things about Brandon. He treated me like family yet remained a consummate professional. Hanlees Toyota certainly scored a grandslam when they brought this jewel of an employee onboard. Brandon is the epitome of helpful. I simply cannot thank him enough for taking such great care of me and meeting all of my needs. More

the team is amazing to work with. i’m very happy with their service. i will be sure to come back. i’m very happy with their service. i will be sure to come back. More

Very nice and profesional people I really recommend this dealer and especial this people extraordinary dealer and especial this people extraordinary More

Good service with them. Only took me an hour. Provide some drink and food also. Only took me an hour. Provide some drink and food also. More

Great customer service along with great technical skills on my car. Thank you for servicing my car. on my car. Thank you for servicing my car. More

Hanlees Fairfield Toyota is one of the worst Toyota dealerships out there. The management, service advisors and technicians are inexperienced and incompetent when it comes to the simplest things. Some dealerships out there. The management, service advisors and technicians are inexperienced and incompetent when it comes to the simplest things. Some background, I have a 2022 4Runner SR5. Everything on the vehicle is standard and the only thing done to the vehicle is the addition of a skid plate that mounts directly under the oil filter to protect that underside of the vehicle. I brought my car in for an oil change and spent a couple hours at the dealership only to be told by the service advisor, Christopher Morales, that my car had “serious issues” and that they could not change my oil. At first he told me that they couldn’t get the filter off and that there was a broken screw, next it was my skid plate and stripped screws. When I began to question them they said they were not going to work on my car anymore and that they had put everything back the way it was. Previously I had taken this car to the Roseville dealership, so they decided to blame it on them for stripping the screws that support the skid plate. After I asked them why they didn’t offer me a solution to fix it, they said that their technician was not qualified to do anything but oil changes. At this point they told me to leave and that they were not willing to do anything else. Being frustrated, I left home and noticed that my skid plate was put back on completely tilted and wasn’t even sitting correctly on the underside of the car (see picture). I came back the next morning and approached the service advisor and explained to him what happened. Christopher was smiling at me as if what I was saying was crazy. I asked to speak to the manager and he told the advisor to take the car into the shop. After a short 10 minutes the car was back out. I looked at the car to find that they aligned the skid plate back correctly but didn’t fully tighten the screws. The manager, Ryan (The dealership would not provide his last name), came outside and told me there was nothing he would do and that the screws were stripped and would not come out. Ryan told me that it was the previous dealerships fault and that they would not take responsibility stating that “they did not touch it”. I asked him how they could have not touched it if they tried to remove it and it was evident that they tried to remove it by force. The instructions on the skid plate installation say to use a torque wrench when removing and attaching. He did not deny that they used an air gun but kept repeating that “they did not touch” the car or the skid plate. I asked him who’s as going to fix it and he said that he would not cover it but would charge me $450 to fix it. All he was able to do was repeat that they did not touch it and just walked away after I said who was going to take responsibility. I scheduled an appointment with Roseville to follow up. While I waited to take the car to Roseville, I took the skid plate off myself and none of the screws were stripped (see picture). I was able to put back the skid plate and tighten the screws with a torque wrench to the specified torque. Roseville took the car in, noticed the service history and laughed at Fairfield for not being able to remove a skid plate. Roseville managed to remove it and change my oil with no issue. I spent time and had to drive all the way up to Roseville to have a competent and knowledgeable technician change my oil. Fairfield is full of rude, terrible and incompetent personnel. I would stay away from this dealership unless you want issues and want to pay unnecessary fees because they lack the brain power to remove a few screws. Corporate Toyota was contacted because of this issue. Ryan and Christopher have been reported. More

JD was great to work with. He answered all our questions, even when he had to confirm the answer with someone else. He answered all our questions, even when he had to confirm the answer with someone else. More

On time for appointment. Checked car- no long wait till finished. No car wash though. Checked car- no long wait till finished. No car wash though. More

CJ was very accommodating and helpful. He made the process very easy for me as a customer to get my maintenance done in the most efficient way. Great employee! He made the process very easy for me as a customer to get my maintenance done in the most efficient way. Great employee! More

I arrived earlier than my appointment, but I was welcomed and helped right away. Friendly service and I was able to leave much sooner than I anticipated. and helped right away. Friendly service and I was able to leave much sooner than I anticipated. More