Hanlees Fairfield Toyota

Poor communication, don’t keep their word. . On 27 th i was told to me on 28th at 730, and was told i will be the first customer, had to wait for hrs once i got there.?. They only rotate my ti . On 27 th i was told to me on 28th at 730, and was told i will be the first customer, had to wait for hrs once i got there.?. They only rotate my tires, and said there might be nails on back of passenger tire. They said to go to Les Shawb because there is nail in my tires. They dud nit fix it. There was no nails per Les Shawb staff. I spent 2 hrs at Toyota and 2 hrs at Les Shawab. I feel like I was in a while goose chase.. I came from Seattle and was used to be treated so well by Toyota staff. I hope this an isolated incident. Communication is very important with staff, not give wrong information.? More

Convenient location, assume they are competent in what they are doing. Recommended new tires, so they did not rotate our tires. they are doing. Recommended new tires, so they did not rotate our tires. More

Was a fast check in, adviser was very friendly. Waiting area was nice and clean, service was performed in a timely manner. Waiting area was nice and clean, service was performed in a timely manner. More

They provided me with excellent service. They ordered the exact tire I needed and installed it the next day, the same day the tire was delivered. They ordered the exact tire I needed and installed it the next day, the same day the tire was delivered. More

Professional and efficient service. I would benefit by having a more detailed description of the manufacture recommended service that the vehicle is about to receive. I would benefit by having a more detailed description of the manufacture recommended service that the vehicle is about to receive. More

Good communication and timely service. They are very customer focused and it shows. I appreciate their customer service. They are very customer focused and it shows. I appreciate their customer service. More

Extremely nice helpful and informative. I would recommend this dealership to friends and family members. I would recommend this dealership to friends and family members. More

Great service loved it took care of my car and I was glad I will always come back to this Toyota dealership in Fairfield California I will always come back to this Toyota dealership in Fairfield California More

Eldon provided me with great professional service, as he was attentive to my service needs. was attentive to my service needs. More

Great service every time I bring my Lexus CT for service. And always in a timely manner. Thank you And always in a timely manner. Thank you More