Hanlees Fairfield Toyota
Fairfield, CA
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Poor communication, don’t keep their word. . On 27 th i was told to me on 28th at 730, and was told i will be the first customer, had to wait for hrs once i got there.?. They only rotate my ti . On 27 th i was told to me on 28th at 730, and was told i will be the first customer, had to wait for hrs once i got there.?. They only rotate my tires, and said there might be nails on back of passenger tire. They said to go to Les Shawb because there is nail in my tires. They dud nit fix it. There was no nails per Les Shawb staff. I spent 2 hrs at Toyota and 2 hrs at Les Shawab. I feel like I was in a while goose chase.. I came from Seattle and was used to be treated so well by Toyota staff. I hope this an isolated incident. Communication is very important with staff, not give wrong information.? More
Chris, was professional, honestly one of the best people I have dealt with since COVID. Finally some good old fashioned customer service. Thanks again for a great experience. I have dealt with since COVID. Finally some good old fashioned customer service. Thanks again for a great experience. More
Hanlee Toyota serviced my car. From the start to the end was very professional. All work was done in a timely manner and finished when expected to be finished. I rate their service From the start to the end was very professional. All work was done in a timely manner and finished when expected to be finished. I rate their service and their customer service an A+ !Thankyou Hanlee for always being so courteous and professional. More
Brandon was amazing! It was my first time there and he quickly had me feeling like part of the family. He not only explained what would happen during this routine service It was my first time there and he quickly had me feeling like part of the family. He not only explained what would happen during this routine service but he went one step further by preparing me for my next service and what my options look like for that. Atta Boy Brandon, keep that greatness up!!! More

