Hanlees Fairfield Toyota

Staff was friendly from the initial call to schedule the appointment, continuing on with knowledgeable and helpful customer service representatives. As I was waiting for my service to be completed I spoke w appointment, continuing on with knowledgeable and helpful customer service representatives. As I was waiting for my service to be completed I spoke with Ryan the customer service manager who was friendly and obviously cared about their relationships with their customers. When I purchased my new RAV4, it was the best experience I have had purchasing a car, and all of my interactions with Hanlees Toyota Fairfield since then have been top-notch. More

Everyone I worked with was very nice, and provided great customer service. They gave me a fair price for the car I wanted it made the whole process easy. customer service. They gave me a fair price for the car I wanted it made the whole process easy. More

Communication would be best. Hard to get ahold of someone. Communication is as great. Would definitely appreciate better communication than last minute. Hard to get ahold of someone. Communication is as great. Would definitely appreciate better communication than last minute. More

Staff is amazing and helpful. Shoutout to Ryan, CJ, and Chris for their amazing service Shoutout to Ryan, CJ, and Chris for their amazing service More

Awesome customer service from the moment I enter the door to when I Exit. Brandon my service rep is always helpful and Wynonna at parts really knows her stuff and make sure I am getting the right parts for to when I Exit. Brandon my service rep is always helpful and Wynonna at parts really knows her stuff and make sure I am getting the right parts for my vehicle . More

Everything i needed was taken care of. Tony was very helpful and friendly! would definitely come back to him again! Tony was very helpful and friendly! would definitely come back to him again! More

We hada great experience! Nataly and Rafael were amazing. We were well taken care of and left super satisfied! Did not take all day like the horror stories you hear about. Wer Nataly and Rafael were amazing. We were well taken care of and left super satisfied! Did not take all day like the horror stories you hear about. Were left same day with a beautiful Prius! Thank y'all! Lisa & Sean More

The person who talked to me was respectful and courteous and the service was done in a timely manner. Great service! and the service was done in a timely manner. Great service! More

Tony, my service advisor, walked out to greet me as soon as I pulled up to the service area. He was timely, friendly, professional and respectful. I hope he’s my service advisor next time! as I pulled up to the service area. He was timely, friendly, professional and respectful. I hope he’s my service advisor next time! More

So I’m unsure if the situation I’m in is because I’m a woman or if Toyota of Fairfield is truly this terrible to do business with. Purchased a vehicle over a month ago, put a reservation fee down to “hold woman or if Toyota of Fairfield is truly this terrible to do business with. Purchased a vehicle over a month ago, put a reservation fee down to “hold” the vehicle despite being rushed back from our reservation because the manager wanted it off the lot “that night” (mind you we had been waiting well over a month for the car to even get there). Decided not to use the reservation fee is a down payment, asked for the money back. Because I put it on a debit card, they told me they couldn’t do it after swiping it multiple times. Was told they would cut a check and send it to us. Three weeks goes by, no check so we called the check-in they say oh yeah we’ll call you back. Four days goes by no phone call, so I call again to check in was told I would get a call back in that the reason I didn’t go back to my debit card is because there machine has been broken for a couple of days but it been working for a while now. So finally two days later I get a callback, and they say they’re putting it back on my debit card could take 5 to 6 days before I see the money. This was two weeks ago, call back again last week to figure out what the holdup is. Told that I will get a call back because this makes no sense. Three days goes by, no call so I called back myself. Talk to Diego who’s apparently “in charge” and he tells me well finance made a note it was returned I tell him no it definitely was not, there is no money in my account. He tells me “well it’s Friday so nothing I can do, call back Monday if it’s still not there we’ll try again”. Here we are Tuesday over a month later, and here I am still without my reservation fee. And after todays call I’m still getting thrown in circles, it’s ok though they took my number down for the 6th time for a “call back” that I’m sure yet again will never come. This whole situation has been completely sketchy and frustrating. More