
Hanlees Fairfield Toyota
Fairfield, CA
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I’ve been here a few times but my recent time wasn’t too pleasant. Had a scheduled oil change at 9am and didn’t leave until 12pm. They said it would be no longer than 1hr and half. Got home and checked ever pleasant. Had a scheduled oil change at 9am and didn’t leave until 12pm. They said it would be no longer than 1hr and half. Got home and checked everything under the hood and they didn’t connect the wires back to the air filter housing box. Gotta do better than that. More
Ryan Vas the service manager gave me such a hard time about a defective battery that I bought from them. They never disclosed their way of doing math for the proration warranty. I used to drive 30 min about a defective battery that I bought from them. They never disclosed their way of doing math for the proration warranty. I used to drive 30 min from the next town over for my service, and after this last experience they have lost a customer (seems like he didn't really care). I have and will be sharing this experience with others...all over ~$15 . Way to make your customers feel valued!! NOT! More
My appointment was for 415 Friday November 3 and I showed up maybe 30 minutes early. They took my vehicle in immediately and I was back home earlier than I expected. up maybe 30 minutes early. They took my vehicle in immediately and I was back home earlier than I expected. More
My service advisor Eldin Yballa was very helpful with my service and issue with Tony (another advisor), who was very rude to me the week before and turned me away from my appointment at that time. service and issue with Tony (another advisor), who was very rude to me the week before and turned me away from my appointment at that time. More
I’ve always had great customer service. My vehicle has never had a scratch or ding after services and the put my spare tire back in the compartment nice and neatly. I highly recommend thi My vehicle has never had a scratch or ding after services and the put my spare tire back in the compartment nice and neatly. I highly recommend this dealer service center More