Hanlees Hilltop GMC

When I went in the first service clerk didn’t even say good morning when I came up to say good morning all he said what can you give me 5 minutes to do this paperwork work in a rude tone. I said “sure no good morning when I came up to say good morning all he said what can you give me 5 minutes to do this paperwork work in a rude tone. I said “sure no problem “. I took a set and them other customers came in. He addressed one that was I guess there earlier I’m the day. Totally ignored me and took this gentleman to the back to retrieve some from his car. Never came back to help me. The. The other service clerk help me. He was so nice and sweet. I sat for 1/2 before I was helped. But this young man made me feel better and was very helpful. The cashier on Wednesday was also not liking her job. Feel that this facility need more people that are friendly and like their job. Like I said only one young man made my experience worth going there. I feel I spent a lot of money on a vehicle at this dealership things should be more friendly. More

I brought my car in for a complete diagnostic and power steering pump replacement spent over $8000 dollars and received my car back in worse shape than I received it. I brought it back to address the probl steering pump replacement spent over $8000 dollars and received my car back in worse shape than I received it. I brought it back to address the problems and was quoted thousands more to fix this is a dealership And I thought it was the best service but it was the worst service I’ve ever had I’m going to yell and everyone else I can tail about the super bad service and extra high prices that Hanlee Buick has in Richmond California the worst service I’ve ever had, and no one would help me fix it just money, and I have all the paperwork to prove it More

Poor customer service Took too long Too expensive Car had weird smell afterward Bad location Car had weird smell afterward Bad location More

Paul was amazing and would highly recommend him. I was not as satisfied with the finance manager. He was pushy and is the only reason I gave the dealership a 3 star review rather than a 5 start revi I was not as satisfied with the finance manager. He was pushy and is the only reason I gave the dealership a 3 star review rather than a 5 start review. More

Getting my car serviced was easy to schedule and also done very quickly. Additionally Jason was very helpful guiding me through the process and keeping me updated. Great job. Guys done very quickly. Additionally Jason was very helpful guiding me through the process and keeping me updated. Great job. Guys More

The Hanlees Hilltop Buick staff are very courteous and knowledgeable, and go beyond the call. knowledgeable, and go beyond the call. More

You have the best salesmen in the San Francisco Bay Area, keep it up the good work. keep it up the good work. More

I’ve had warranty work and detailing of my 2016 Malibu Hybrid with satisfactory results. Hybrid with satisfactory results. More

Pleasant experience, I’m sad to hear you no longer provide transportation shuttle for your customers. I am pleased with the outlet and usb port for smart phone charging. provide transportation shuttle for your customers. I am pleased with the outlet and usb port for smart phone charging. More

Jason has very good customer service skills and called if there were any changes in service there were any changes in service More