Hanlees Hilltop Hyundai - Service Center

service advisor was great and on time everything went as planned the maint was done in an hour planned the maint was done in an hour More

Service writer was excellent and my car got done a lot sooner than I anticipated. sooner than I anticipated. More

From the beginning Hanlees Hilltop Hyundai made me feel like the most important person. Picking the car best for me. Explaining all the paperwork. No haggling for a price I could afford. The 3 year free ma like the most important person. Picking the car best for me. Explaining all the paperwork. No haggling for a price I could afford. The 3 year free maintenance is awesome. The service department is great. They get me in and out quickly. Everyone I have met there is friendly and ready to answer all my questions. It's just a great place to buy/lease a car. More

Service is indescribably bad! Can’t get through on the phone! Calls are not returned. Service advisor does not listen, understand the concerns or just doesn’t care. Management is Can’t get through on the phone! Calls are not returned. Service advisor does not listen, understand the concerns or just doesn’t care. Management is MIA. My vehicle has been repaired multiple time for the same concerns and when returned to me, they are either not fixed or there are new problems. More

Poor repair service on vehicle that was at their repair shop & service rep lousy….. t shop & service rep lousy….. t More

My daughter lost her key and remote on a Hyundai Elantra. (I told her to be careful, but...) She managed to get a new key made by a local locksmith, but with some effort on his part. For the remote, onl (I told her to be careful, but...) She managed to get a new key made by a local locksmith, but with some effort on his part. For the remote, only a dealer could program one. She got a remote from the 'cloud', or something, and called Doten. Nick answered and told her to come in at 3:00 and he would do it himself, and it would be $37.50. I brought it in and as I pulled up, Nick said "You the one who needs a remote programmed?" I must have had it written on my forehead or something. He had his cashier write it up and took the remote(s). After a few minutes, he called me over to tell me I bought the wrong remote. Uh-oh -- this is going to be trouble with a capital $$. He told me to sit tight and he'll see what he can do. After a couple of minutes, he was done. He had swapped my remote for one he took from his inventory, and he told me he would just charge me $20. That seemed quite reasonable -- 20 for the new unit and 37.50 to program it. I expected to be hit for a lot more. WRONG!! The $20 was for the whole job. I paid the cashier fast and got out before he changed his mind. Not bad service. More