Hanlees Hilltop Nissan

My concern is not with the cashier or the customer service person or the person who drives my vehicle into the service area. Our problem is with the guys who service my vehicle. I am a customer of Hil service person or the person who drives my vehicle into the service area. Our problem is with the guys who service my vehicle. I am a customer of Hilltop Nissan for 15 years and the last three times I brought my vehicle there for servicing, They lied and said on the paperwork that they check the air and all of my tires and I’ve had to bring my car back because the air was causing my car to be unbalanced and this is the third time this past Saturday I got my car serviced and the same thing happen. You all were closed on Sunday so I came back yesterday on Monday to have the air put in all of my tires based upon what the requirement is And I am very dissatisfied with how they treat my vehicle that’s my vehicle and you’re a long time customer and I don’t want anyone just rotating my tires on my car and then the check in the air because like I said this is the third time it’s happened the next time it happens I’m going to go to the corporate office More

Great team work, friendly. Exelent attention. I like how they work with clients. I love it. Exelent attention. I like how they work with clients. I love it. More

Charged for what other dealers offer for free - Also some complimentary washing would be good - not very EV friendly complimentary washing would be good - not very EV friendly More

They will scam you do not purchase car from here ! ! They don’t take accountability and the finance guy Milton is the biggest scammer ! They don’t take accountability and the finance guy Milton is the biggest scammer More

Good service Service writer she was very professional. I was very satisfied with the service. I was very satisfied with the service. More

My car was ready on time as promised by the service writer. She was knowledgeable and helpful. writer. She was knowledgeable and helpful. More

Everytime I have a question, I don't feel they know the right answer when I actually show them my paperwork. Unbelievable!! right answer when I actually show them my paperwork. Unbelievable!! More

They don’t hear new car issue at all ; rather look for a way to earn diagnostic fee way to earn diagnostic fee More

The employees at the service department treat you with respect, always with the right response to my questions. Great work. respect, always with the right response to my questions. Great work. More

I never got a call back as to how long the "work" would take. When I got there, it was just a 1-page manual insert that was offered. Not their fault but I wish someone had explained what I'd be coming in take. When I got there, it was just a 1-page manual insert that was offered. Not their fault but I wish someone had explained what I'd be coming in for. Second, the work order said I authorized the dealer recommended tire pressure check and inflation service. But when I called back after getting home to find out, no one knew whether that had in fact been done. I did not want to drive the 26 plus miles back as it was suggested I do. In general, I would have preferred I had to ask questions about the work order whereas other dealers tend to review and explain up front what is going on. The person at the cashier's desk was not very helpful when I explained that I needed to access their wireless to get a traffic report. Not friendly and seemed annoyed that I would even interrupt him. Such a huge different from the person who used to staff the place. I appreciated Audrey assisting with Waze and reading the traffic report thereof. She was friendly and helpful. More