Back

Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
727 Reviews

727 Reviews of Hanlees Hilltop Toyota - Service Center

Sort by
November 29, 2023

My service provider Sheila was super helpful, very friendly, and efficient! I appreciate her helping me get all my questions answered. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheila
November 28, 2023

Very professional, very helpful, Mike Huey is very kind and I would recommend him with any of your Toyota service needs! More

by Romell Banagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2023

Went for service, warmly greeted and car was checked in I was asked if I would be waiting, and was told to have a seat and they would finish soon as possible More

by BRUNSON95336
Recommend Dealer
Yes
Employees Worked With
Don't remember it was a young lady, she was excellent
November 28, 2023

They kept me informed. Great attitude's with all employees. I appreciate them for taking care of all my vehicles for over 5 years now. More

by MEG.SALVEMINI
Recommend Dealer
Yes
Employees Worked With
Shiela,Megan, Mike and Liew
November 27, 2023

Service Rep was prompt and courteous, the driver was pleasant and the service took less time than estimated. More

by rem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2023

The staff and managers were very helpful and courteous. The service manager was caring and went far and beyond to ensure my car was well serviced. The shuttle service was very polite and on time. More

by ORIANELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike at service department
November 26, 2023

I still have the same problem with my car you charge me over 314.00 for nothing More

by Johnsidneyjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
November 25, 2023

The staff were very helpful and courteous. The service advisor I had kept me well informed on what was happening with my vehicle. Everything was fine. More

by BARDBSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
November 22, 2023

Easy, convenient, informative, car was ready when promised, smooth transaction, friendly staff, inviting. Snack and drinks were a plus , seating was limited but was unusually crowded for a Monday mor More

by leisheung548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
November 21, 2023

It’s always a hit and miss with the service department. I made an appointment at 9:30am. Arrived 9:25am and there were already 2 cars ahead of me. I didn’t get greeted by a service representative until 9:5 More

by ra3ra3!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team and front desk.
...
31
...