I did my homework online and found a vehicle available at Hanlees Hilltop Toyota in Richmond. I contacted them and discussed the vehicle. After discussion I drove 3 hours to test drive the vehicle. Many promises were made by the salesman and manager. A price was determined and I agreed to purchase the vehicle. They did a song and dance playing with numbers which totally confused me. It turns out I am paying almost $10,000 more than what we initially agreed upon. Additionally, the vehicle is supposed to come with navigation and premium leather. Nope, I did not get that as well. I signed a contract based off of our conversation and now I am stuck with something I did not agree to buy. The guy who I spoke with on the phone also lied about what his real name is, he said his name is Juan but turns out it is Julio, I went back into my text messages to see if I made a mistake, nope he intriduced himself as Juan but here on the bottom of the page his name is Julio. Looks like I failed at doing my homework :( What a disaster!