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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
727 Reviews

727 Reviews of Hanlees Hilltop Toyota - Service Center

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November 05, 2023

They are slow to greet customers with appointments; I waited about 25 minutes for a service writer to come out of their office and begin the process of writing up my service request. I spent over $2,500 More

by James Sanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
November 02, 2023

The service was great in and out quickly. Will return for service again advisor was friendly More

by BSR85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia
November 02, 2023

The dealership has always been transparent with their pricing, always been consistent with work and pricing. There was a phone call for every item about the amount I originally signed for. More

by N1SHEBOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager and technicians
November 01, 2023

Offered shuttle ride, very clean, and nice staff. Approached with proper mannerism. Will come back and get service done. More

by saefongnai65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Lantican
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

It was a great, fast experience. Good communication and upfront estimation. Shuttle driver very safe. More

by Mayra Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair
October 30, 2023

Jesse was very helpful, informative, and patient. He kept me abreast as to what was the progress with my car More

by RAIDERS642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
October 30, 2023

Easy to make an appointment not too long if you’re waiting fir your car. There is coffee and Tv to keep you amused. More

by Chitobato
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

Service prices too high windshield wiper top odor 4,98, too much At least no tire sale pressure More

by W-SATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
October 28, 2023

Take a long time with appointments the service girls are nice some of the employees don’t look happy More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I like mike huey
October 28, 2023

It has always been easy dealing with Toyota they take care of my car are are always courteous More

by JAMZLOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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