Hanlees Hilltop Toyota - Service Center

We were handled by Jessie and he was very kind to us. It was our first time coming to this dealership so we weren’t sure where to wait as our appointment was at 7:30am and we had arrived at 7:25am. A wom It was our first time coming to this dealership so we weren’t sure where to wait as our appointment was at 7:30am and we had arrived at 7:25am. A woman came out and told us to wait in the line on the street which we did not see. Yet she told us we were cutting in line. So we waited in the parking lot until we saw others pull into the appointment line. Once we lined up we had gotten down from our car to see if we needed to check in at the desk, similar to another location we have gone to, only to be yelled at by the same woman who told us to wait in the car. She then proceeded to tell us that we don’t know how to listen and that we had cut in front of several people despite there being no cars behind us in line. When we were finally greeted by another service advisor he had explained to us how things worked in a much kinder manner. More

Worst dealership, they told me I can't drive my car because my brakes was really bad and told me they going to charge me 800 just for oil change, and the brakes. I just went to O'REILLY and ordered th because my brakes was really bad and told me they going to charge me 800 just for oil change, and the brakes. I just went to O'REILLY and ordered the parts and just spent 150 for my brakes. But still I paid 260 just for oil change. I will never go to that dealership again. More

All was kindly. When I checking in . I was waiting about 2 hours for the service . When I checking in . I was waiting about 2 hours for the service . More

Very welcoming. I love Toyota. Helpful. Calm. Assured. True. Accommodating. Appreciate people being themselves and more I love Toyota. Helpful. Calm. Assured. True. Accommodating. Appreciate people being themselves and more More

Always great service and knowledgeable service people Keeps you updated on your car. Always makes sure you know they are informed. Keeps you updated on your car. Always makes sure you know they are informed. More

Advisor and Manager lacked their minimum working ethics and skills. Very poor customer service and only money making business. and skills. Very poor customer service and only money making business. More

Did not rotate my tires. Left my lights on when I picked up my car. Left my Hood dirty after changing oil. Left the dirty paper matt in my car. Never coming back to this deal Left my lights on when I picked up my car. Left my Hood dirty after changing oil. Left the dirty paper matt in my car. Never coming back to this dealer for service. More

Our issue was addressed as quickly as possible the next day, minimum wait that day. day, minimum wait that day. More

Hi i'm so happy with Hilltop toyota, very good costumer service and helpful people. service and helpful people. More

Yesterday's experience was unusual. Normally my car is ready within the time promised. Yesterday it was two hours past the time promised and no one called to let me know. I tried callin Normally my car is ready within the time promised. Yesterday it was two hours past the time promised and no one called to let me know. I tried calling multiple times and couldn't reach anyone. I did get a text close to 1pm, but the time promised was 11am. It's a convenient location which is why I take my car there. Reception/front desk and courtesy shuttle are pleasant and courteous. More