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Hanlees Hilltop Toyota - Service Center

Richmond, CA

4.2
709 Reviews

709 Reviews of Hanlees Hilltop Toyota - Service Center

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December 18, 2024

This service experience was better than the previous few times I had been there. Jesse was helpful with my missing key fob that was owed me. Also he listened to my concern about the key flashing red. More

by Alli_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
December 15, 2024

Hanlees Service Rep Jesse handled my issue with professionalism in less than one hour and I was on my way. More

by trapsinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Representative "Jesse"
December 14, 2024

Too much labor rate , Highly expensive labor I don’t if you guys over charge or what but that’s so messed up More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

Professional, courteous staff; I trust the service recommendations of this dealership to keep my car in good running condition. More

by TanyaW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahin Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2024

Michael, the service advisor supervisor he was very nice helpful and informative. He is the man in service department. I recommend him to friends and family. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, service advisor supervisor
December 07, 2024

The people are very friendly and knowledgeable about work that needs to be done. Will always come back here More

by MSJBVAAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

Prior to booking my service, your representative confirmed that your office can honor my service contract but when I get there it was NOT honored. I am disappointed. Not to ruin my day, I agreed More

by MARIVICDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telephone/reception
December 04, 2024

Very every helpful, thanks a million. I'm coming here from now on. Fast too. More

by W1GR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thai Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

Not performances what I expected. Even though they did the repairs but the work are below the standard and I have to argue with them, but still not to happy to serve. More

by clams168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

This is the worst Toyota dealership I’ve ever encountered. The staff provides poor service, is dishonest, tricky, and lazy. Dealing with this dealership has made me regret getting a Toyota, as it More

by Muhammad Sarfraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know names
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