Hanlees Napa Chrysler Dodge Jeep Ram

Very professional and pleasurable; everyone was awesome. The entire service experience was quite faster than expected. The entire service experience was quite faster than expected. More

Terrible dealer service. They are rude, argumentative and still can’t fix what I asked them to fix originally. I only went here for convenience but now I will drive to the ne They are rude, argumentative and still can’t fix what I asked them to fix originally. I only went here for convenience but now I will drive to the next city to get my jeep fixed. Absolutely ridiculous. More

Charged a diagnostic fee for an alignment concern which was not refunded after alignment done and found to be the root cause of the Jeep pulling. Every other dealership I have been to will waive the fee was not refunded after alignment done and found to be the root cause of the Jeep pulling. Every other dealership I have been to will waive the fee if you go with the service. Also note my vehicle is still under factory warranty. For $250 they could have made a customer for life vs one who will seek out another servicing dealer. More

Lilly was friendly but not pushy. Informative and knowledgeable. Finance guy was friendly and patient . Informative and knowledgeable. Finance guy was friendly and patient . More

Hard not to be biased. ..Roger is family, but he takes care to offer the best quality service to his customers. ..Roger is family, but he takes care to offer the best quality service to his customers. More

Friendly, honest, went above and beyond! My Jeep needed a bit more attention than the usual vehicle needs, and Maui and the team did everything they needed to make sure I was back on the roa My Jeep needed a bit more attention than the usual vehicle needs, and Maui and the team did everything they needed to make sure I was back on the road safely! More

We called and described our mechanical problem and were asked when we could bring the vehicle in. We said Tuesday afternoon and we're told that would be fine. After several days, we called and found that n asked when we could bring the vehicle in. We said Tuesday afternoon and we're told that would be fine. After several days, we called and found that no one had looked at the vehicle. We were assured that they would get to our Jeep soon. Ultimately, it was a week after we brought the vehicle in that a mechanic first looked at it. When we asked Jack why we weren't informed when we originally brought the vehicle in that the delay would be lengthy, he said that they are a small dealership with only four mechanics. The fact that they have four mechanics and too much business does not relieve them of the obligation to explain to the customer that there will be a lengthy delay before even looking at the vehicle. Moreover, when we asked Jack why he didn't tell us there would be a long delay so that we could have brought the vehicle in later, he said he wasn't aware at that time that there was going to be a delay. Who is managing the service department? Who is doing the scheduling? Who is doing the hiring? I've never had service this poor from any dealer of any brand at any location in the more than 50 years I've taken my cars to dealers for repair and maintenance. Unbelievably bad service and no real acknowledgment from Jack that letting the vehicle sit for a week before looking at it was anything that warranted an apology or even constituted bad service. Will never return to the dealership again. More

Do not mark up their vehicles, they give you time to explore all car features to ensure that is the vehicle for you! I was not harassed by phone calls between the time I first visited the dealership and explore all car features to ensure that is the vehicle for you! I was not harassed by phone calls between the time I first visited the dealership and the day I pick it up! Lily was amazing! More

I just wish they wouldn't have continued with service that didn't solve my problem I was told car not really safe to drive, as is. I paid for service on a car I'm going to have to replace soon. that didn't solve my problem I was told car not really safe to drive, as is. I paid for service on a car I'm going to have to replace soon. More

I had two cars serviced here in 2 days. I would highly recommend them as their service is exceptional. Their prices are really good and the quality of the parts for our out rate anywhere el I would highly recommend them as their service is exceptional. Their prices are really good and the quality of the parts for our out rate anywhere else. The service manager is the kindest, most responsible and respectful person I have ever met at a dealership. Highly recommend!! More