Hanlees Napa Chrysler Dodge Jeep Ram

Professional and very anxious to please Explained everything very clearly. Took care of an incident that happened accidentally in the garage. everything very clearly. Took care of an incident that happened accidentally in the garage. More

I really wanted to give this dealership a higher rating because my initial experience was great. The sales team was friendly, welcoming, and there are genuinely kind, understanding people who work here. because my initial experience was great. The sales team was friendly, welcoming, and there are genuinely kind, understanding people who work here. Unfortunately, the experience changed after I leased my vehicle. Once the paperwork was signed, communication became very difficult. Calls and text messages often went unanswered, and I was repeatedly left without updates on things I was told would be taken care of. It made me feel like, once the sale was complete, I was no longer a priority. The dealership also seems somewhat unorganized, which has been disappointing. I really enjoyed the relationship we had at the beginning, so it’s unfortunate that the follow-through hasn’t matched that same level of customer service. While waiting, I also witnessed another customer who was visibly frustrated with the lack of communication and customer service, which made me realize my experience may not be an isolated one. I hope this review is taken as constructive feedback because I truly believe this dealership has good people. Improving communication and following through with customers after the sale would make a huge difference. More

Very poor explanation, never sent me an estimate. Lack of empathy was never offered a courtesy car after having my car for almost going on 4 wks and then tried to charge me for their machine breaking Lack of empathy was never offered a courtesy car after having my car for almost going on 4 wks and then tried to charge me for their machine breaking down? I will never return there, very disheartening. They also are very hard to get ahold of. More

Maui is polite, genuinely personable, informative and helpful. He provided excellent service. Atmosphere of this service center location was improved over my previous visit. helpful. He provided excellent service. Atmosphere of this service center location was improved over my previous visit. More

Other than the parts department sending me texts that I had an appointment at 8am the next day when the service department wasn't involved in that text and I actually did not have an appointment, I knew to had an appointment at 8am the next day when the service department wasn't involved in that text and I actually did not have an appointment, I knew to ask Roger first, everything was fine. Those two texts should never had been sent. I didn't really have an appointment and might have shown up just to be told that. I live a good distance away and would have made arrangements to either wait or have someone pick me up. I would have been Very Unhappy about that if I'd been any other customer. A text saying my parts were in and telling to contact the service department for an appointment would have been perfect, but that's not what the parts department texted to me. More

Very professional and pleasurable; everyone was awesome. The entire service experience was quite faster than expected. The entire service experience was quite faster than expected. More

Terrible dealer service. They are rude, argumentative and still can’t fix what I asked them to fix originally. I only went here for convenience but now I will drive to the ne They are rude, argumentative and still can’t fix what I asked them to fix originally. I only went here for convenience but now I will drive to the next city to get my jeep fixed. Absolutely ridiculous. More

Charged a diagnostic fee for an alignment concern which was not refunded after alignment done and found to be the root cause of the Jeep pulling. Every other dealership I have been to will waive the fee was not refunded after alignment done and found to be the root cause of the Jeep pulling. Every other dealership I have been to will waive the fee if you go with the service. Also note my vehicle is still under factory warranty. For $250 they could have made a customer for life vs one who will seek out another servicing dealer. More

Lilly was friendly but not pushy. Informative and knowledgeable. Finance guy was friendly and patient . Informative and knowledgeable. Finance guy was friendly and patient . More

Hard not to be biased. ..Roger is family, but he takes care to offer the best quality service to his customers. ..Roger is family, but he takes care to offer the best quality service to his customers. More