Hanlees Napa Chrysler Dodge Jeep Ram

Avoid this dealership if you value customer service. This review is specifically about Carlos Barrera and the Sales department. To be clear, the Service department has been excellent — professional, This review is specifically about Carlos Barrera and the Sales department. To be clear, the Service department has been excellent — professional, reliable, and willing to step in when Sales fell short. Special thanks to Maui Oregon in Service, who worked hard to make up for Carlos’s lack of follow-through. On December 27, 2024, I purchased a Jeep Renegade from Carlos. The car had several issues that were written into the contract to be repaired. Because it was dark at the time of purchase, we couldn’t fully inspect the vehicle. Later, additional problems surfaced, which Carlos also promised to address. Unfortunately, he stopped responding to me altogether. It wasn’t until I posted a negative review on Google/Yelp four months later — which Corporate noticed — that he finally reached out. The delays were extreme. It took until April for repairs to begin, and our vehicle was out of service for more than a month. While a loaner car was provided, this did not excuse the lack of communication and accountability. To make matters worse, I later learned from Service that if the vehicle had been left with them at the time of purchase, the parts would likely have arrived within a week, not four months. You’d think Sales would be aware of that, but nope. By mid-May, most of the issues were resolved, but a dent and interior discoloration were left unaddressed. Service informed me that Carlos never passed along these items, despite assuring me he would. When I followed up, he ignored emails, responded once by text on June 3 promising to “look into it,” and has ignored all communication since. I paid for a brand-new vehicle and was promised that all flaws would be fixed. That promise was not honored. Instead, I was met with months of silence, broken commitments, and an overall lack of professionalism from Sales. Now I will have to pay for the remaining repairs out of pocket somewhere else. If you are considering Hanlees, my advice is simple: buy elsewhere. The Service team may try to help, but the Sales experience with Carlos Barrera was a disaster. Do not put yourself through the same ordeal. More

Service dept is great. Maui is great He kept me in the loop at all times Maui is great He kept me in the loop at all times More

Everyone there went out of their way to make sure a deal went through, a deal beneficial to both parties not just Hanlees. went through, a deal beneficial to both parties not just Hanlees. More

They have always been helpful. Very professional and courteous. They always manage to get my car in for sevice on the days I request. Very professional and courteous. They always manage to get my car in for sevice on the days I request. More

Very satisfied, Maui,The service writer was & is a very honest guy Will do business with them again ! Also will tell my friends that it's better than the average dearlyship! honest guy Will do business with them again ! Also will tell my friends that it's better than the average dearlyship! More

I had an excellent experience with this dealership and its staff. Mike was extremely helpful in finding a great vehicle for me and made everything go super smoothly. its staff. Mike was extremely helpful in finding a great vehicle for me and made everything go super smoothly. More

Great service! Quick and thorough work, clear communication. Maui runs a great team and very professional. Quick and thorough work, clear communication. Maui runs a great team and very professional. More

The sales person and finance manager were great. Unfortunately the detailing took way to long and was ultimately substandard. Unfortunately the detailing took way to long and was ultimately substandard. More

Good honest dealership , NO xx Just got the problem solved, Nothing sugar coated ,Just fixed my RAM Without a great big BILL! solved, Nothing sugar coated ,Just fixed my RAM Without a great big BILL! More

Amazing. . I was on a tight schedule, and they finished my service job EARLIER than expected.. Thanks! . I was on a tight schedule, and they finished my service job EARLIER than expected.. Thanks! More