Hanlees Napa Chrysler Dodge Jeep Ram

Quality service, Professional, Efficient. Thoughtful and kind.. Knowledgeable. Relaxing. Comfortable Environment. Reduced Stress . Enjoyable conversations. Thoughtful and kind.. Knowledgeable. Relaxing. Comfortable Environment. Reduced Stress . Enjoyable conversations. More

Jack was so helpful from the beginning to end. His customer service expertise really shows he cares about the customer as well as vehicles, what a great hospitality customer service mindset. Knowl His customer service expertise really shows he cares about the customer as well as vehicles, what a great hospitality customer service mindset. Knowledgeable, friendly, and really helpful in addressing the information needed. Give this guy a promotion or let him lead a department. He even went the extra mile to make sure I got a loaner vehicle from Subaru next door walking me over personally and getting me in touch with able capable people willing to help me and make me feel like a valued customer. Which I had been for years and never got this treatment since buying my truck back in 2013. Thank you Hanlees but really thank you Jack in service. More

Decieving pricing online quote was $187 then was charged $230 for basic oil change and sales person kept lying $230 for basic oil change and sales person kept lying More

Fabulous staff. Very personable. Thorough and informative. Could not have been nicer. Went out of their way to make the experience pleasant. Very personable. Thorough and informative. Could not have been nicer. Went out of their way to make the experience pleasant. More

Maui was extremely friendly and professional. Seems the service was done. They don’t have loaners or provide shuttle service. Had to get uber. I am used to service department providing those. Wa Seems the service was done. They don’t have loaners or provide shuttle service. Had to get uber. I am used to service department providing those. Was told there was a problem with my car but no pics or videos to validate. Reached out to Stelantis their phone service hung up. Poor experience throughout. Maui is the only reason I would recommend the dealership More

They were rude about my key drop. Did not explain my car. Quoted to charge me an outrageous amount of money for a battery. Not accommodating at all. Rude when I picked up my car and w Did not explain my car. Quoted to charge me an outrageous amount of money for a battery. Not accommodating at all. Rude when I picked up my car and wouldn't move a car to get mine out. More

Great service, very accommodating and friendly. Easy to make an appointment and be seen. Much better service than other dealers i have visited. It is a bit out of my way, but the exceptional servic Easy to make an appointment and be seen. Much better service than other dealers i have visited. It is a bit out of my way, but the exceptional service makes it worth it the trip. Thanks Napa Ram! More

Good customer service. Very friendly. Thank you. All of the staff were very helpful. Everyone was very friendly. Maui Oregon and Jack Bunch did an excellent job! Thank you Very friendly. Thank you. All of the staff were very helpful. Everyone was very friendly. Maui Oregon and Jack Bunch did an excellent job! Thank you so much! More

They were very professional and quick! !! Great service from the Saturday team was nice thanks. !! Great service from the Saturday team was nice thanks. More

The service department is incredibly condescending. The entire miscommunication could have been solved by telling me over the phone, “You may be waiting as long as until the end of the day, 5pm.” Inst The entire miscommunication could have been solved by telling me over the phone, “You may be waiting as long as until the end of the day, 5pm.” Instead, once I got there they were incredibly rude and patronizing. The guy behind the counter said, “You know, it’s kind of like the DMV where you have to wait in line for your turn.” I’m not an idiot, I understand first come first serve policy, but that is not what they expressed over the phone. I was given an appointment time and told it would take 2 to 3 hours. They told me over the phone that they would put me down as “waiting in person.” The mansplaining has to stop. It’s rude and I know no one appreciates it. I won’t be using this service department nor buying our next jeep here either. More