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Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

Napa, CA

4.3
112 Reviews

112 Reviews of Hanlees Napa Chrysler Dodge Jeep Ram - Service Center

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November 15, 2023

Everything was great. However, I think if a customer returns with an issue that didn’t result in work being done last year and returns with same issue n again nothing fo More

by desite3160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Wong listened and was very courteous. I enjoyed meeting him!
November 14, 2023

Jimmy was great to work with. Really went above and beyond for me - saved me money and time! More

by HARTTYLER17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy from service department
November 12, 2023

Is the best service Oh I love the I love how the people respond on the service desk More

by ssailorman14 brianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2023

Bad service. Lacked attention to detail. Doesn’t seem able to follow instructions. Treated customer rudely made customer felt like he was being accused and lying. More

by MNSOHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
November 11, 2023

Have always received great reception service and quick turn around for my 2500 diesel Ram More

by tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
November 09, 2023

Great employees always helpful and fast answers when needed always have my cars ready when they say thank you More

by Hleobardo24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Catabay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Guerrero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Pham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spears
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2023

I have taken my car to the dealership at least two times for the same issue. Somehow, they always find a way for me to pay for it. More

by NewJeepOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Christy
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2023

Jimmy was great. I appreciated the Lyft integration and that I could book my service appointment online. More

by AshleyTitus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
November 04, 2023

Customer service clerk, Mitchell was very nice and helpful explained everything very well will definitely go back More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell in service department
November 04, 2023

The service department is exemplary. I have been treated with respect every time I have been in or called to a sk a question. More

by vh133811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy in service