Hansel Acura

My service advisor Morgan never called to let me know my car was ready after being there for over 5 hours. I was there for an oil change and tire rotation only. When I called to check on it they said they car was ready after being there for over 5 hours. I was there for an oil change and tire rotation only. When I called to check on it they said they would call me back after speaking to a technician but never did. I called after 30 minutes and they told me it’s been ready. Super frustrating because I could have had my car back much earlier in the day. More

Great customer service they help you right away take care of your car. They’ll provide a ride if you need to go somewhere if you don’t want to wait. of your car. They’ll provide a ride if you need to go somewhere if you don’t want to wait. More

Friendly people, but I can't belive how expensive a oil change is, a few months a go it cost me $99.00 and I just took my car for a service, and it cost me $151.00 for a oil change, I think is my last time change is, a few months a go it cost me $99.00 and I just took my car for a service, and it cost me $151.00 for a oil change, I think is my last time I take there. I'm being going there for years, is to expensive. More

Very professional and friendly. Customer service was very friendly and informative and accurately walked me to my car to make sure everything was ok. Customer service was very friendly and informative and accurately walked me to my car to make sure everything was ok. More

Very good customer service and attention to detail. Always on time and love that they wash my car! Always on time and love that they wash my car! More

Hansel Acura gave me a wonderful experience from drop off to pick up. I will definitely go there again to pick up. I will definitely go there again More

Since 1994 I’ve been used to fabulous service from prestige and Hansel Acura of Santa Rosa prestige and Hansel Acura of Santa Rosa More

Great service but took longer then originally quoted. Took 2.5 hours instead of 1.5 hours. Still great service. Took 2.5 hours instead of 1.5 hours. Still great service. More

World-wide, there is no better customer service than this dealership. Impossible to beat this service. I pulled in late in the day, 4:30 Sep 7, 22, with a nail in my tire. The person at the counter ensured I dealership. Impossible to beat this service. I pulled in late in the day, 4:30 Sep 7, 22, with a nail in my tire. The person at the counter ensured I was well taken care. My tire was repaired on the spot and I was safely on my way after 30 minutes. This is not my first experience with them. They are consistently the best! More

They have a great crew , great lobby and fantastic service with knowledgeable and experienced technicians service with knowledgeable and experienced technicians More