Hansel BMW of Santa Rosa

The one of the best bmw dealer in Northern California sales person and manger is very friendly great service sales person and manger is very friendly great service More

Always gets me in and fixes the problem. My service associate is wonderful and keeps me informed My service associate is wonderful and keeps me informed More

Great service and staff. Very attentive and seem to go the extra mile. Thank you! Very attentive and seem to go the extra mile. Thank you! More

Mike Allen in the Service Department is excellent and I will continue to have my car serviced at Hansel for as long as Mike is there will continue to have my car serviced at Hansel for as long as Mike is there More

My point person was Liz, who excels in providing informed service, professional, courteous thorough. 10/10 service, professional, courteous thorough. 10/10 More

I had a great experience and I plan to bring all my servicing needs to Hansel in the future servicing needs to Hansel in the future More

Liz was amazing and thorough on both of my cars,thanks for the best service and follow up. for the best service and follow up. More

I just purchased my very first brand new vehicle from Hansel VW in Santa Rosa and it was such a great experience from beginning to end. My sales guy, Diego Mora, was the best! I never really thought a VW Hansel VW in Santa Rosa and it was such a great experience from beginning to end. My sales guy, Diego Mora, was the best! I never really thought a VW was going to be my car, really I was just looking around, but Diego was so easy to work with and so helpful I ended up going in for a test drive and that was it. I never felt the typical salesperson pressure; he was easy going, genuine and knowledgeable. In the end I drove off with a new Atlas and I'm so glad I did. I highly recommend Diego and Hansel VW if you're looking for a new car! More

I had an interesting situation where my BMW 2016 535d was originally a Canadian, when the high pressure fuel pump failed, stalled, wouldn't start, etc. I had it towed to the dealership. Mike Allen was instru originally a Canadian, when the high pressure fuel pump failed, stalled, wouldn't start, etc. I had it towed to the dealership. Mike Allen was instrumental in working with BMW North America in getting the car validated to the US and repaired items under extended warranty as well as provided a loaner during that time. One thing that could have been done better after the repairs is some sort of test to ensure that no additional codes will trigger the check engine light. They did do an extended drive test around 50 miles or so, but the check engine light came on within a few miles of picking the car up, I returned back to service and Mike had a technician review the code while I waited. Its for another sensor which if check they could have caught and replaced while the car was there. Now I have to return back there a few days later when the part is in stock to have the repairs done. Something similar had happen to me previously at the same dealership, where within a day of picking up the car, the check engine light came on again. This just ends up requiring multiple trips to the dealership for repairs. More

Best BMW dealership in CA! I drive 5 hours to get my car serviced here. I drive 5 hours to get my car serviced here. More