The experience buying the car itself is not difference from others. Probably a 3 star experience.
However after sales drama is the reason I’m here.
I got a ~$75k vehicle from Hansel bmw, you’d thought they should at least treat you with respect, if not like a valued customer.
After I paid them exact amount of money shown in the contract between me and bmw financial service, I’m clean with the dealership.
No I’m wrong, I was sent to their collection department due to a payment they made ‘ for me’ that never authorized by me, not even informed me until 10 days they ‘made the payment’ — a phone call ask when I want to give them my credit card number to pay them back.
I thought this gotta be a scam, right? I mean, no authorization, no receipt-soft not hard copy, no invoice, no letter. I talked to bmw financial service who is the rightful owner of the leased vehicle also the only authority that I agreed to make payments to, and they tell me clear and loud: I don’t not owe anybody else anything, including Hansel bmw.
Just A phone call asking for my credit card number.
Shawn, their general sales manager is this bullying
Yet interesting Figure make phone calls asking for credit card numbers, then send to collection.
As a matter of fact, you still owe me a check, which your finance guy Ben promised to send and said’ we will not cheat you as a dealership for a few hundred bucks’
Hansel’s logic is, they don’t need your approval as long as they do things they think is good for you. They can pay your $10000 loan for you without your knowledge and then send you to prison because now you owe them.
Next time when you in for service, we will replace your engine for you without your knowledge because they think it’s ‘good for you’.