Hansel BMW of Santa Rosa

I visited the service department not the sales department. Greg in service is a great representative for the company. He explained beforehand the service that would be performed on my car (I h department. Greg in service is a great representative for the company. He explained beforehand the service that would be performed on my car (I had visited previously when additional parts needed ordering) and had the service performed on time and at the price expected. More

We have two older BMWs and moved to SR two and a half years ago at the start of the pandemic .We had some trouble with one of the cars. We were really pleased to discover Hansel BMW service and in parti years ago at the start of the pandemic .We had some trouble with one of the cars. We were really pleased to discover Hansel BMW service and in particular, MIKE ALLEN, who is our Service rep. He is an extraordinary guy: professional, competent, friendly, caring and helpful. He is a ten out of ten every time!.7/29/22 More

I don't want to . A star rating is all I want to do. Too much work for more. A star rating is all I want to do. Too much work for more. More

Mike was amazing! !!!! Professional and great customer service!!!! Will go back because of your Manager and Mike! !!!! Professional and great customer service!!!! Will go back because of your Manager and Mike! More

Great customer service. Excellent communication throughout the service process. Greg in the service department, in particular, was very courteous and helpful. Excellent communication throughout the service process. Greg in the service department, in particular, was very courteous and helpful. More

Great to work with always attentive and very pleasant…. Look forward to all my visits! Look forward to all my visits! More

Great people just took a long time and no loaner car was available so we were stuck there much of the day. They did call an Uber for us to get lunch which was nice. available so we were stuck there much of the day. They did call an Uber for us to get lunch which was nice. More

I turned in a 2020 Subaru Forester for a 2023 Suba Crosstrek. A better fit for me and my lifestyle. The Forester was too large for me and the Crosstrek is a bit smaller and easier to drive, park, et Crosstrek. A better fit for me and my lifestyle. The Forester was too large for me and the Crosstrek is a bit smaller and easier to drive, park, etc. The sales person was very attentive to my needs for a different Subaru that would fit my life style. More

We thought everything was great. We had been going to another dealership, which was fine, but was some distance away and could be difficult to get an appointment. At Hansel we got We had been going to another dealership, which was fine, but was some distance away and could be difficult to get an appointment. At Hansel we got an appointment within a day or two and one that was convenient for our schedule. Check in was quick and Jason saw to it that we understood what was going on, when our car would be ready, and updated us as necessary. All of our concerns were taken care of efficiently and to our satisfaction. We're quite glad that Hansel BMW is now our dealership. (Note: There is nowhere to review the service department, which is what we used.) More

Mixed feelings- people very nice and attentive guy who gave estimate to buy my car rude and patronizing - I sold it through another outlet. gave estimate to buy my car rude and patronizing - I sold it through another outlet. More