Hansel BMW of Santa Rosa

Staff are helpful and pleasant. Routine service, scheduled well in advance, took two hours longer than scheduled, and most other patrons looked as frustrated as we were. Routine service, scheduled well in advance, took two hours longer than scheduled, and most other patrons looked as frustrated as we were. More

excellent experience - the staff went out of their way to accommodate my needs and get my vehicle back to me in a timely manner. Jason was a real professional. accommodate my needs and get my vehicle back to me in a timely manner. Jason was a real professional. More

My vehicle got fixed in the time frame I was hoping for and I was able to pick it up on a Sunday after a trip. Perfect! and I was able to pick it up on a Sunday after a trip. Perfect! More

On time and as promised Friendly, knowledgeable, good coffee in the waiting room. Two more words coffee in the waiting room. Two more words More

Scheduling an oil change or equally minor thing will take them all day, sometimes into the late evening. They should give you a realistic start and stop time: if you can’t get to my car until 2pm, then I sho them all day, sometimes into the late evening. They should give you a realistic start and stop time: if you can’t get to my car until 2pm, then I shouldn’t bring it in at 8am. However, the job has always been done right, and I would take my car here again for the reliability. More

Great service and always take great care of me and my car. Would highly recommend this to anyone car. Would highly recommend this to anyone More

Mike Allen and his service team are awesome. Mike is always considerate of my needs. His techs are knowledgeable and responsible. Mike is always considerate of my needs. His techs are knowledgeable and responsible. More

Great dealer and great service. Bought my X5 there and couldn’t be more satisfied Bought my X5 there and couldn’t be more satisfied More

Great service, Faris was outstanding and easy to talk to. They did not have a markup over sticker cost like other dealerships They did not have a markup over sticker cost like other dealerships More

All good! Liz was fantastic the service department seem to operate nicely. It was very convenient to be able to utilize the Uber service. Liz was fantastic the service department seem to operate nicely. It was very convenient to be able to utilize the Uber service. More