Hansel BMW of Santa Rosa

Outstanding service department. The service staff was very accommodating and they serviced our vehicle quickly. The service staff was very accommodating and they serviced our vehicle quickly. More

1. They rarely answer the phones. It's frustrating. 2. The last few times I've had service I've had to return because the service wasn't completed or there was another issue. With this last visit I had is The last few times I've had service I've had to return because the service wasn't completed or there was another issue. With this last visit I had issues after picking the car up, was never able to a any service folks on the phone but was promised a call back. I'm still waiting. It's been weeks. Thankfully I called BMWNA and THEY solved my issue. 3. This review is for the service department, not sales. My sale experiences have all been good and I've purchased several vehicles here. More

Jason Logan was amazing from start to finish. He contacted us prior to our vehicle arriving at the dealership, told us what to expect (and when), and couldn't have been more professional and kin He contacted us prior to our vehicle arriving at the dealership, told us what to expect (and when), and couldn't have been more professional and kind when we picked the car up. Fantastic service! More

Mike is a pleasure to work with as usual. He is always efficient and friendly He is always efficient and friendly More

Always helpful and professional…besides Jason, who took good care of me, I would also like to commend Faris, at the same dealership who sold us the X2…he did an excellent job as well good care of me, I would also like to commend Faris, at the same dealership who sold us the X2…he did an excellent job as well More

Great services fast and ontime with professional and friendly environmental. Thank you very much, Savoy friendly environmental. Thank you very much, Savoy More

Services are excellent. I am disappointed with very poor trade in of my car. I was expecting closer Kelly Book Value. I am disappointed with very poor trade in of my car. I was expecting closer Kelly Book Value. More

When I take my car in for service the advisors are courteous and fast..they do a great job...great experience. courteous and fast..they do a great job...great experience. More

I worked with Dan McDonnell to special order a 5 series. He was very helpful, prompt and professional during the entire process. Communication was great. Even with supply chain headaches that were outside He was very helpful, prompt and professional during the entire process. Communication was great. Even with supply chain headaches that were outside of the dealers control I had a great purchasing experience. More

Great customer service in a timely fashion. Thank you. if I need any work done to my vehicle I will definitely bring it back to you guys. Thank you. if I need any work done to my vehicle I will definitely bring it back to you guys. More