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Hansel BMW of Santa Rosa

Santa Rosa, CA

4.8
567 Reviews

2925 Corby Ave

Santa Rosa, CA

95407

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Showing 567 reviews

July 29, 2022

I’m not happy that my radio station settings were changed and that my door lock system was changed. I would like those settings to remain where they were when I brought the car in. More

by n.hartwick
Recommend Dealer
Yes
Employees Worked With
Reid Brownlie
July 29, 2022

We were treated great by there whole staff service always took great care of our BMW More

by PUTTPUTT55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Brownlie
July 29, 2022

I know these complicated automobiles need special attention which takes time. Liz in the service department was very helpful in reducing the tension of waiting for my car’s readiness. I recommend an More

by JRCLARKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz in Service, Reid Brownlie
July 29, 2022

Fast professional service with friendly knowledgeable staff and loaner car ready. Nice to see a cohesive business even with Covid issues. More

by ARTGLORY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reid Brownlie
July 29, 2022

The three people who helped us were very friendly, not pushy. Enjoyed the experience. Done More

by NSHIMETZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Eddinger, Adam and financial person, Reid Brownlie
February 17, 2022

Horrible customer service. My sister and I showed up excited to look at cars. We parked and walked onto the lot and it was very quiet. At first I thought they were closed. We w More

by Vickyp395
Recommend Dealer
No
Employees Worked With
No one helped
April 06, 2021

They are nice there and they treat you well, but I just got charged $220 for a brake fluid exchange, something I could’ve done myself in 20 minutes. Absolutely outrageous fees there More

by Volkinator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
April 24, 2020

AMAZING PARTS DEPARTMENT! The guys in the parts department are doing a great job! Thanks for answering your phone and continuing to offer delivery service and excellent custom More

by masterseuropean111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ADAM & BILLY
November 06, 2019

unauthorized charges and threatening me for court The experience buying the car itself is not difference from others. Probably a 3 star experience. However after sales drama is the reason I’m here. More

by michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
angela cordova, Shawn Hartnett,Ken Lindley
March 10, 2018

Incompetence and Indifference On January 15, 2018 my wife and I leased a 2017 BMW i3 REx from Hansel BMW of Santa Rosa. In California, this vehicle qualifies for Clean Air Vehicle More

by TrevR
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Lorenzo Serrano