Hansel BMW of Santa Rosa

My point person was Liz, who excels in providing informed service, professional, courteous thorough. 10/10 service, professional, courteous thorough. 10/10 More

All good! Liz was fantastic the service department seem to operate nicely. It was very convenient to be able to utilize the Uber service. Liz was fantastic the service department seem to operate nicely. It was very convenient to be able to utilize the Uber service. More

Mike Allen in the Service Department is excellent and I will continue to have my car serviced at Hansel for as long as Mike is there will continue to have my car serviced at Hansel for as long as Mike is there More

Mike Allen and his service team are awesome. Mike is always considerate of my needs. His techs are knowledgeable and responsible. Mike is always considerate of my needs. His techs are knowledgeable and responsible. More

Scheduling an oil change or equally minor thing will take them all day, sometimes into the late evening. They should give you a realistic start and stop time: if you can’t get to my car until 2pm, then I sho them all day, sometimes into the late evening. They should give you a realistic start and stop time: if you can’t get to my car until 2pm, then I shouldn’t bring it in at 8am. However, the job has always been done right, and I would take my car here again for the reliability. More

Great service and staff. Very attentive and seem to go the extra mile. Thank you! Very attentive and seem to go the extra mile. Thank you! More

Horrible customer service. My sister and I showed up excited to look at cars. We parked and walked onto the lot and it was very quiet. At first I thought they were closed. We w My sister and I showed up excited to look at cars. We parked and walked onto the lot and it was very quiet. At first I thought they were closed. We walked around and eventually made our way inside. Not once did anyone come and say hello or bother asking if we needed any help. They looked at us and then continued on with whatever they were doing, which was talking to each other. No sense of what good customer service should be. I would never recommend this place!! More

They are nice there and they treat you well, but I just got charged $220 for a brake fluid exchange, something I could’ve done myself in 20 minutes. Absolutely outrageous fees there got charged $220 for a brake fluid exchange, something I could’ve done myself in 20 minutes. Absolutely outrageous fees there More

AMAZING PARTS DEPARTMENT! The guys in the parts department are doing a great job! Thanks for answering your phone and continuing to offer delivery service and excellent custom The guys in the parts department are doing a great job! Thanks for answering your phone and continuing to offer delivery service and excellent customer service! More

unauthorized charges and threatening me for court The experience buying the car itself is not difference from others. Probably a 3 star experience. However after sales drama is the reason I’m here. The experience buying the car itself is not difference from others. Probably a 3 star experience. However after sales drama is the reason I’m here. I got a ~$75k vehicle from Hansel bmw, you’d thought they should at least treat you with respect, if not like a valued customer. After I paid them exact amount of money shown in the contract between me and bmw financial service, I’m clean with the dealership. No I’m wrong, I was sent to their collection department due to a payment they made ‘ for me’ that never authorized by me, not even informed me until 10 days they ‘made the payment’ — a phone call ask when I want to give them my credit card number to pay them back. I thought this gotta be a scam, right? I mean, no authorization, no receipt-soft not hard copy, no invoice, no letter. I talked to bmw financial service who is the rightful owner of the leased vehicle also the only authority that I agreed to make payments to, and they tell me clear and loud: I don’t not owe anybody else anything, including Hansel bmw. Just A phone call asking for my credit card number. Shawn, their general sales manager is this bullying Yet interesting Figure make phone calls asking for credit card numbers, then send to collection. As a matter of fact, you still owe me a check, which your finance guy Ben promised to send and said’ we will not cheat you as a dealership for a few hundred bucks’ Hansel’s logic is, they don’t need your approval as long as they do things they think is good for you. They can pay your $10000 loan for you without your knowledge and then send you to prison because now you owe them. Next time when you in for service, we will replace your engine for you without your knowledge because they think it’s ‘good for you’. More