I can't speak poorly enough of this dealership's unethical and unprofessional business practices. On March 20 at the end of the day, I received an email from my salesperson - Carol Halverson - stating that her Sales Manager had approved the purchase price for a 2018 Mazda CX-5. I quickly responded back that I accepted the deal and would call the next day to leave a deposit. When I called on March 21, Carol told me that the deal was off because someone else was interested in the same vehicle - mind you that the other person had yet to agree to a price like I had and they wanted to allow that person an opportunity to purchase the same vehicle I already agreed to buy. I was beyond shocked at this appalling and unprofessional behavior and was sure that a manager would rectify the situation. Unfortunately, Carol's manager - Leandra Aparicio - was even worse. Not only did she not apologize for the behavior, but she explained it away by saying that this type of activity happens all the time! Hmm, you mean to tell me that you agree to sell a vehicle, then tell the customer no because you want to try to get more money from someone else? I will never do business with anyone affiliated with the Hansel Auto Dealership network.