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Hansel Mazda

1.4

3 Lifetime Reviews

3075 Corby Ave, Santa Rosa, California 95407 Directions
Sales: (707) 543-7300

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3 Reviews of Hansel Mazda

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November 26, 2018

"Sloppy, careless service"

- kwmazada

Hansel did repair the damage to my vehicle from driving over something on the freeway, however, when I got it back it reeked of gasoline. It was so bad I took it to my local dealer (San Luis Obispo) and they wouldn't release it to me until they had thoroughly checked to make sure there wasn't an actual leak. They finally figured out someone had gotten in the driver's seat and saturated it with gasoline, most like from their clothes or rags they sat on. Tyler, the service advisor, said the smell would eventually go away so obviously they knew about it. My question is why didn't they clean the seat?? Beware using them because you may not get your vehicle back in the same condition you left it. Their shop must be really dirty and messy if their clothes are that stinky. Makes you wonder what's going on in their brains if they work with that smell all day.

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Recommend Dealer
No
Employees Worked With
Tyler Ruffner
March 26, 2018

"Terrible Sales Experience at Hansel Mazda - Bait and Switch"

- Brett C

I can't speak poorly enough of this dealership's unethical and unprofessional business practices. On March 20 at the end of the day, I received an email from my salesperson - Carol Halverson - stating that her Sales Manager had approved the purchase price for a 2018 Mazda CX-5. I quickly responded back that I accepted the deal and would call the next day to leave a deposit. When I called on March 21, Carol told me that the deal was off because someone else was interested in the same vehicle - mind you that the other person had yet to agree to a price like I had and they wanted to allow that person an opportunity to purchase the same vehicle I already agreed to buy. I was beyond shocked at this appalling and unprofessional behavior and was sure that a manager would rectify the situation. Unfortunately, Carol's manager - Leandra Aparicio - was even worse. Not only did she not apologize for the behavior, but she explained it away by saying that this type of activity happens all the time! Hmm, you mean to tell me that you agree to sell a vehicle, then tell the customer no because you want to try to get more money from someone else? I will never do business with anyone affiliated with the Hansel Auto Dealership network.

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Recommend Dealer
No
Employees Worked With
Carol Halverson, Leandra Aparicio
April 27, 2012

"Very High pressure. Marcus, the dealer was OK, but the..."

- Maxxxpowers

Very High pressure. Marcus, the dealer was OK, but the sales manager(I don't recall her name) was very rude and condescending. The sales manager kept coming over and interjecting. She would say things like, "Well I think the safety of your child is worth $1 a day." When I told her the car I was looking at was 30 more a month than the Nissan we were looking at across the street. And when i repeatedly told her I did not like the color of the car or the light interior in the car she was showing me, she wouldn't show me other colors it came in and just kept insisting that this was the only one we could get and we had to buy it today. She made it very clear that it was more important for her to close a deal today than it was for me to get the car I wanted. I ended up across the street buying a Nissan. The gas mileage isn't as great, but I got a better deal and didn't have to deal with her again.

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Recommend Dealer
No
Employees Worked With
Marcus, and his boss
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