Hansel Volkswagen of Santa Rosa

Easy to deal with . Saw a van on the internet and called talked to Jason who made a Video of Van and e mailed me. Saw a van on the internet and called talked to Jason who made a Video of Van and e mailed me. More

Michael took us for a test ride. Answered all our questions. And gave me a good overview of the car after purchase. Easy to talk to and buy from. Answered all our questions. And gave me a good overview of the car after purchase. Easy to talk to and buy from. More

Welcoming & warm greeting. Fast check-in. Communicated well. Delivered as promised (wait in lobby). Service with a smile. Fast check-in. Communicated well. Delivered as promised (wait in lobby). Service with a smile. More

Detailed updates, responsive, professional Detailed updates, responsive, professional services with a smile that brings me back to VW for all my vehicle needs. updates, responsive, professional services with a smile that brings me back to VW for all my vehicle needs. More

Listens tries to keep cost effective honest about repairs Understands my vehicle and my concerns about long distance travel in an older diesel golf wagon Understands my vehicle and my concerns about long distance travel in an older diesel golf wagon More

I came in to fix my sunroof drain because it was leaking into my car and they fixed it perfectly! It only took a couple hours and I was ubered back as well which was nice and made my experience stress-free. into my car and they fixed it perfectly! It only took a couple hours and I was ubered back as well which was nice and made my experience stress-free. More

Kirsten is ALWAYS attentive and makes sure to take care of our 2 vehicles and us! She's so awesome. She is by far an asset to Hansel VW! of our 2 vehicles and us! She's so awesome. She is by far an asset to Hansel VW! More

Poor communication. Kept car for 3 full days and 2 visits for a simple service. When I made an appointment for first thing in the morning, work was not even started unti Kept car for 3 full days and 2 visits for a simple service. When I made an appointment for first thing in the morning, work was not even started until late in the day More

My questions were answered, estimated time it would take was accurate. The estimated cost was also accurate. Kirstin's professionalism goes above and beyond. Always kind and she goes out of her way to make was accurate. The estimated cost was also accurate. Kirstin's professionalism goes above and beyond. Always kind and she goes out of her way to make sure I'm taken care of and the job is done to my satisfaction. It's nice to work with someone who truly cares. More

Service was complete, when told to pick up vehicle. Incomplete service upon pick up Work NOT completed Incomplete service upon pick up Work NOT completed More