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Happy Kia
Silsbee, TX
41 Reviews
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41 Reviews of Happy Kia
June 05, 2026
To say we have been very pleased with our new Telluride purchase is an understatement! I just brought it in for its first oil change and was told it had a software upgrade coming. The accomplished both in purchase is an understatement! I just brought it in for its first oil change and was told it had a software upgrade coming. The accomplished both in record time! Also went above and beyond cleaning the front, the hood and windshield since I had just come back from Houston! They’re awesome!! More
by TellyLuv
Employees Worked With
Cody
June 04, 2026
Based on my experience, I cannot recommend this dealership’s service department. I brought my vehicle to Happy Kia on April 2 for a scheduled oil change and tire rotation. The tire rotation was dealership’s service department. I brought my vehicle to Happy Kia on April 2 for a scheduled oil change and tire rotation. The tire rotation was not performed due to tread depth, but I did approve a cabin air filter replacement. When I left the dealership, I immediately noticed my AC was blowing warm air. I drove less than a mile to a nearby Walmart, and the AC was still not working. I called the dealership right away and returned. My mileage leaving and returning was identical. My service advisor, Cody Labby, acknowledged that the AC was working when I brought the vehicle in. After inspecting the vehicle, I was told that a rock had supposedly struck the AC condenser and caused the refrigerant and oil to leak out. However, no diagnostic test results, written inspection report, or physical evidence were provided to support that conclusion. What was most frustrating was the handling of the situation. When I asked questions about how the diagnosis was made and whether any leak detection testing had been performed, I did not receive clear answers. I was also shown what was described as the leak point, but independent mechanics later pointed to a different area of damage and questioned whether the damage was consistent with a rock strike. The dealership then quoted approximately $3,000 for repairs, while independent mechanics estimated the repair at a fraction of that cost. In my view, dealerships do not provide “free oil changes for life” without recovering those costs somewhere. Based the unsupported diagnosis, the timing of the failure, the repair estimate, and the lack of follow-through, and aggressiveness I was met with when questioning everything, I believe Happy Kia is making up for those free oil changes through shady and unethical practices. I contacted the GM and GSM, Chris and Mike Zamorsky, on April 4 and was promised a return call on April 6. Despite multiple follow-up attempts, I never received a response. I also filed a complaint with Kia Customer Care and other regulatory entities. Since the incident, I have received no meaningful communication from the dealership. I also understand that a sister dealership in Louisiana operates under the same ownership, and I have made attempts to contact both the GM and the owner regarding this matter and got nothing. More
by Baileyzayda99
Employees Worked With
Cody Labby, Mike Zamorsky
May 30, 2026
Would definitely recommend Happy Kia. Karly Solano made the process of buying my Kia k4 a fast process and it was also a great deal. On top of that I also received free oil changes that Karly Solano made the process of buying my Kia k4 a fast process and it was also a great deal. On top of that I also received free oil changes that I got done this past week. The service department was friendly and fast and go me in and out quickly. More
by Kaylaborsuk83
Employees Worked With
Karly,Solano
December 25, 2025
Every time I bring my Kia Telluride to Happy Kia for an oil change and tire rotation, I have a great experience. The service is always smooth, and I’m never left wondering what’s going on with my vehicle. oil change and tire rotation, I have a great experience. The service is always smooth, and I’m never left wondering what’s going on with my vehicle. My service person is very helpful, explains things in a way that’s easy to understand, and makes sure everything is taken care of without pressure or confusion. The staff is friendly, professional, and respectful of my time. I always leave feeling confident that my car was serviced properly. I definitely recommend Happy Kia for reliable and stress-free service! More
by Mary Ella
Employees Worked With
Kevin Szura, Mark Holcomb
September 01, 2025
I had a great experience. The staff was friendly. Cody did a great job getting me into the right car for me. Definitely going to be going back for future purchases. The staff was friendly. Cody did a great job getting me into the right car for me. Definitely going to be going back for future purchases. More
by rachelbenham37
Employees Worked With
Cody
