Harbor Chevrolet

Best car dealer Betty was great the first time had to go back the second time to buy my camero. Thanks Betty for making this experience great and easy! Betty was great the first time had to go back the second time to buy my camero. Thanks Betty for making this experience great and easy! More

I had a smooth experience in purchasing my 2018 Colorado! The staff was really friendly, the sales rep was not pushy very helpful in assisting me in my purchase. I liked to thank Eric Escobar & the finance de The staff was really friendly, the sales rep was not pushy very helpful in assisting me in my purchase. I liked to thank Eric Escobar & the finance department, they answered all of my questions as well as explaining all of my options. More

Very Professional First class service from once I walked in and all the way to completing paperwork...I checked and visited at least 5 other dealerships and no one had First class service from once I walked in and all the way to completing paperwork...I checked and visited at least 5 other dealerships and no one had the variety and options we we’re seeking. Clean dealership .. very nice. More

Not the typical car purchase process of smoke and mirrors I am a 57 year old professional and manufacturing business owner. Since 2012 I purchased a personal vehicle (Equinox) and just traded it in after 5 y I am a 57 year old professional and manufacturing business owner. Since 2012 I purchased a personal vehicle (Equinox) and just traded it in after 5 years for a lease of a new BoltEV,, and purchased 1 new business vehicle (2016 Silverado) from this dealership with no issues whatsoever.. Harbor is a friendly, honest and no pressure environment. Family owned with a good staff. Very happy with the experience. And by the way, their service department is excellent as well. More

Car Bought Here Bought Back Circling back to provide a final update since the car was bought back by GM after months of issues. I still give Harbor Chevrolet 2 starts because th Circling back to provide a final update since the car was bought back by GM after months of issues. I still give Harbor Chevrolet 2 starts because the service dept. was great in getting my car in and looked at (with or without an appt.), but my experience with the car I bought here was disappointing. Got a new 2017 Chevrolet Malibu from Harbor Chevrolet in early 2017. Starting in September, 2017, I began to have issues with it that continued. The issues included: * 09/17 No Remote FOB Detected - Car Would Not Turn Off and/or On (Harbor Chevrolet found DTC C0750, C0755, C0765. Replaced Remote Control Door Lock Receiver.) * 09/17 No Remote FOB Detected Again - Car Still Wouldn't Turn Off or On (Harbor Chevrolet unable to duplicate issue.) * 09/17 Power Steering Reduced Message on DIC Came On (Harbor Chevrolet unable to duplicate issue.) and continued receiving this message ever so often. * 10/17 Engine Light On - P2097 Code Detected - Emission System (Harbor Chevrolet found DTC P2097 & reprogrammed ECM w/SPS.) * 12/17 Engine Light On - P2097 Code Detected Again - Emission System (Harbor Chevrolet found DTC P2097 & replaced both 02 sensors.) * 04/18 Horn Service Repair b/c it Died (Harbor Chevrolet found that right side horn not working and replaced it.) * 05/18 Engine Light On - P2097 Code Detected Again (Third Time) - Emission System (Harbor Chevrolet found DTC P2097. No solution offered since GM knew of the problem, but had no solution available.) I requested that the car be bought in Dec/2017 as I previously wrote, but GM denied the buyback. Since the issues continued into 2018 (the emissions issue being the worse one) and Harbor Chevrolet did not know what else to tell me beyond what the TSB's (technical service bulletins) said I contacted the BBB Autoline and began an arbitration claim. After GM collected all the service documents from Harbor Chevrolet (GM initially had received an incomplete set of service receipts from Harbor Chevrolet so the process took longer than expected) GM agreed to a buyback and I returned the car to Harbor Chevrolet. While I was very disappointed that I kept having repeated issues with this car (the final one being that I was never given a clear cut answer as to whether it would even be able to pass the smog check later this year given that the MIC issue was an emissions code) I am relieved that I no longer have it. I'm in a totally different car now and I hope that I never have to go through this process ever again. Not a big fan of the GM brand anymore (needless to say). Best advice for anyone reading this is to document everything that happens with your new car! Take care of it by ensuring you do all the required maintenance, but when issues outside normal wear-n-tear start coming up have them addressed. Follow your owner's manual recommendations re: filing complaints should issues arise that are not addressed. It provides a wealth of information as to what you can do to defend yourself in these types of cases per CA lemon laws. Also, don't expect the dealer to write any letters of support or make any calls for you supporting your case. At least with this case, I was solo in standing up for myself in addressing the ongoing issues with GM as I quickly learned after I started experiencing problems with the Malibu (Harbor Chevrolet did not lift one finger in helping me at all in having the car bought back!). To sum it up, buying a new car is a two way streak. You as the consumer are financing or leasing it and your responsibility is to maintain it (oil changes, tire rotations, etc.) while making your payments. The manufacturers responsibility is to ensure that it runs as intended without any abnormal problems arising and to offer a solution to those problems once they are presented. Its a business relationship (not a friendship) and if one party is unable to meet its side of the bargain then issues arise for who ever is at fault. Personally, wont be driving a GM anytime soon. More

No hassle, no pressure, no problem! Harbor Chevrolet is by far the best dealership I've ever dealt with. From the time my husband and I drove into the dealership, until the time we lef Harbor Chevrolet is by far the best dealership I've ever dealt with. From the time my husband and I drove into the dealership, until the time we left with our set of car keys, we did not feel any pressure at all! There were no hidden costs; what the website stated was what the price ended up to be. Plus, Harbor also states the KBB (Kelley Blue Book) value of the vehicles so there are no questions on the price you're paying. Our sales expert (Daniel Esquivel) treated us with respect and knew everything there was to know about the cars we were interested in purchasing! He didn't make any assumptions of the type of car we could afford or if we can "handle" the vehicle. He was patient, answered all our questions and also offered to help even after the sale was over. It also helps to have an excellent finance team to assist in the process (Thank you Lilia Amador!). The finance team assisted with a buyback of my vehicle and offered me what KBB stated it should be offered at...unlike the dealership in Upland (Mountain View). They offered the buyback at a much lower price. Thank you Harbor Chevrolet for the excellent car buying experience! Due to this, we ended up buying 2 vehicles on the spot! More

Quick and easy. During a visit to the Service Department at Harbor Chevrolet to get my oil changed and tires rotated, I strolled over to the new truck area where I wa During a visit to the Service Department at Harbor Chevrolet to get my oil changed and tires rotated, I strolled over to the new truck area where I was met by Sales Person Eric Escobar. Eric greeted me and advised if I had any questions to simply ask and he would assist. I asked about a 2018 Equinox in Metallic Grey and about an hour later or so I was signing my new ownership docs with the Finance Department. This was the fastest deal ever finished in my 29 years of purchasing vehicles. Well done Eric. See you next year for the Silverado. My wife was pleasantly surprised to see she had a new car delivered to her during her lunch break at work. More

Quick tun raround Salvador Flores saved me so much time by working out my deal through email instead of spending hours in the dealership. And then Carlos Andrade helped Salvador Flores saved me so much time by working out my deal through email instead of spending hours in the dealership. And then Carlos Andrade helped me through all the necessary paperwork when I went in to purchase the car. They both made my car buying experience way more time efficient. Thanks! More

OUTSTANDING Richard is the very best ever! Amazing service very attentive and knows how to get you exactly what you need! Walking in, i was at first just looking Richard is the very best ever! Amazing service very attentive and knows how to get you exactly what you need! Walking in, i was at first just looking after talking with him i told him id be back another day however i came back the very next day because he showed concern and was very happy to help. Im so grateful i did come back as i left with my very first ever bran new car....i appreciate how great his customer service is and him being as friendly and caring as he is....kudos for having him on your team!! Thank you so very much!! More

Excellent and friendly Gerardo Pineda was very helpful. I didn’t feel overwhelmed or pushed in to the purchas. Overall the experience with him and this dealership was excell Gerardo Pineda was very helpful. I didn’t feel overwhelmed or pushed in to the purchas. Overall the experience with him and this dealership was excellent. More