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Harbor Chevrolet
Long Beach, CA
2,175 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,175 Reviews of Harbor Chevrolet
April 12, 2025
I am extremely dissatisfied and frustrated with the complete lack of customer service and just plain common courtesy from a well-known local business. Seeking a used vehicle, and being constantly d complete lack of customer service and just plain common courtesy from a well-known local business. Seeking a used vehicle, and being constantly disappointed with private sellers, I saw an ad for a suitable vehicle at Harbor Chevrolet. I literally breathed a sigh of relief, as I am familiar with them and have even been a customer of sales, service and parts over the years. As soon as I got off work, I drove straight there to check the vehicle out. I inspected it, drove it and negotiated a purchase price with the salesman. I wanted my wife to also see/drive it, so I offered to leave a deposit to hold it … but was told that wasn’t necessary. The next morning, as soon as they opened, my wife arrived as promised and we purchased the vehicle outright right then and there ... taking delivery that afternoon. After less than just 48 hours of ownership, the “Check Engine” light comes on. I called the salesman and the first words out of his mouth are “you know it’s an as-is sale, right?” As a consumer who just spent quite a bit of money at their establishment, not exactly the response I was looking for. And I have worked in the automotive industry for 43 years … so yes, I am aware. Being a “Car Guy”, I have a scanner and plugged it in the moment I got home … what is troubling here is that the codes that were triggering the light were “historical” codes … meaning this is not the first time they have triggered the light to come on. This tells me 1) they did not prepare this vehicle for sale properly, or 2) they knew about the issue, turned the light off themselves and prayed it didn’t come back on while someone was on a test drive. Knowing I was not going to get any assistance from the salesman just from his words to me on my initial call, I emailed Kyle Larson, the General Sales Manager and also Mark Hibben the General Manager. Apparently one of their cash-paying patrons who is having an issue and asking for assistance is not important enough to warrant a direct response from either of them, so they never reached out. Instead, they had my salesman reach out. He told me he would talk to his used car people and get back to me “in about a week”. 10 days have in fact passed since that call … with no communication from them at all. Now, let me be clear - never did I or have I asked for or demanded a refund, never did I or have I asked for anything for free … I asked if they could take the vehicle back and inspect it properly to help identify exactly what the issue is and see what we can do together to rectify it. No outrageous demands or requests … just some assistance on their part is all I have ever asked for. Their website references “The Golden Rule” with regards to customer service … in my humble opinion, they really need to reevaluate their perception of that concept … More
by greggmarcucci
Employees Worked With
Mark Hibben, Kyle Larson
April 08, 2025
I recently went to Harbor Chevrolet to look at the new Silverados. I met with John Bunch and told him I was just looking. He took his time to show me around and explain some of my options and was never th Silverados. I met with John Bunch and told him I was just looking. He took his time to show me around and explain some of my options and was never the pushy salesman. I came back the following week and met with him and test drove a couple of the trucks. John made the process of buying a new truck very easy. His manager Matt Hibben also was very helpful and friendly in the process and I never felt like the stories you hear about with the car buying process. The team at Harbor Chevrolet was very easy to work with and I would highly recommend them. More
by Brian
Employees Worked With
Matt Hibben (5 Stars), Luis Esquivel, John Bunch
April 01, 2025
Customer service was outstanding. The dealership was the right place to go to for the best deal. The dealership even brought my car to me, now that's service. The dealership was the right place to go to for the best deal. The dealership even brought my car to me, now that's service. More
by flohillis
Employees Worked With
Alex Sanchez
March 17, 2025
Jessie and Sergio were amazing! Customer service was great from the moment we arrived at the dealership to the end. I would recommend Harbor Chevy! Customer service was great from the moment we arrived at the dealership to the end. I would recommend Harbor Chevy! More
by salazar.rosa
Employees Worked With
Sergio Navarrete, Jesse Gomez
March 08, 2025
Awesome dealership! Second car I purchased from them and I’m loving this one already! I definitely recommend going here! The process is smooth with literally no hiccups Second car I purchased from them and I’m loving this one already! I definitely recommend going here! The process is smooth with literally no hiccups or added stress. Everybody you encounter there are very professional and knowledgeable! More
by durrelldonteyoung
Employees Worked With
Salvador Flores, Luis Esquivel, Derrick Magic Worthy
March 02, 2025
Found the vehicle I wanted at the perfect dealership. Everyone was friendly and extremely helpful. I got the greatest lease on a loaded Chevy Equinox RS EV love it. Thank you Harbor Chevrolet. Everyone was friendly and extremely helpful. I got the greatest lease on a loaded Chevy Equinox RS EV love it. Thank you Harbor Chevrolet. More
by tombarta63
Employees Worked With
Lilia Amador, Salvador Flores
February 26, 2025
I bought my truck from this dealer in 2016, I Have only had it serviced at Harbor. My service advisor Garth has always gotten me in and out quickly with no update you would expect from the dealer. My next had it serviced at Harbor. My service advisor Garth has always gotten me in and out quickly with no update you would expect from the dealer. My next Chevy truck Will be from Harbor Chevrolet. More
by Jzmina
Employees Worked With
Garth Passantino
February 25, 2025
I had a fantastic experience working with Jesse Gomez. He was friendly, professional, and provided excellent customer service. Jesse's problem-solving skills and dedication to ensuring a smooth process ma He was friendly, professional, and provided excellent customer service. Jesse's problem-solving skills and dedication to ensuring a smooth process made my car buying experience easy and stress-free. Highly recommend working with him! More
by Desiree F
Employees Worked With
Jesse Gomez
