Hardin Buick GMC - Service Center

Guys at the the service department are genuinely nice and friendly. I’m not confident in figuring out issues with my car but they always explain everything to me and I really appreciate it. friendly. I’m not confident in figuring out issues with my car but they always explain everything to me and I really appreciate it. More

Don’t expect too much from the Service Center on your new vehicle. Repairs take longer than expected. The employees are nice, but they will not go out of their way to help if needed. Loaner cars are always d vehicle. Repairs take longer than expected. The employees are nice, but they will not go out of their way to help if needed. Loaner cars are always dirty and they don’t wash your vehicle after they return it. I purchased a Denali for over $100k and I’m getting service like I bought a $26k truck. More

I had the pleasure of working with Justin, forst and foremost (thank you again for your sevice)service. Secondly all individuals in the service department were friendly and informative. Great guys! Per foremost (thank you again for your sevice)service. Secondly all individuals in the service department were friendly and informative. Great guys! Per the service, all was effortlessly handled. Great communication and service! 10/10. More

Great service, friendly staff, great coffee and popcorn. We’ll be back. Thank you very much! We’ll be back. Thank you very much! More

Always great service from making the appointment to paying my bill great team they work good together paying my bill great team they work good together More

The customer service was lacking. I felt like a burden having to call our service writer Sean to follow up as to the status of my vehicle. Maybe time to find a new place to service I felt like a burden having to call our service writer Sean to follow up as to the status of my vehicle. Maybe time to find a new place to service our vehicles. We were thinking maybe they are going to close their doors soon due to the lack of cars on the lot and how grumpy the employees were. More

Very helpful and positive vibe. Felt comfortable with the process of servicing my car. Answered my question about what I need to do to purchase a new key for my truck Felt comfortable with the process of servicing my car. Answered my question about what I need to do to purchase a new key for my truck More

Service was professional and timely. Repairs were completed to my satisfaction. Sean kept me informed of the progress. Repairs were completed to my satisfaction. Sean kept me informed of the progress. More

Very poor experience This survey is a joke talking to a computer with preset answers Your response are ridiculous computer with preset answers Your response are ridiculous More

Clearly the focus of the dealership, or at least the service provider was to get the vehicle in and out as quickly as possible, and not to actually care about the issue at hand and resolving it, or clie service provider was to get the vehicle in and out as quickly as possible, and not to actually care about the issue at hand and resolving it, or client concerns to the fullest. For the sake of the dealership, I hope it’s not the culture of the dealership but unfortunately, just a bad egg in their service department. More