Hardin Honda

Poor Maintenance of Customer Satisfaction After 8 months of getting my car, I have not received my Certificate of title from Hardin Honda's Finance Manager / Mark Misiak, who is not taking my After 8 months of getting my car, I have not received my Certificate of title from Hardin Honda's Finance Manager / Mark Misiak, who is not taking my calls nor replying to my endless emails. I bought a car from Hardin Honda in June 2016. When you go to buy the car everyone seems friendly, nice, cooperative, etc. Please do not be fooled by this! As soon as the deal is done and you are out of the place the sales and finance department disappear. They are very very poor in maintaining customer satisfaction. I have been trying to contact their financial manager for a month now through continuous emails and phone calls, but I never received a reply nor a call back... the receptionist always says "sorry, he is busy with a client now, may I take your message and contact details..." and as usual you never hear back. One employee may provide the negative impression on the whole firm, and the financial manager Mark Misiak is certainly that person. After 8 months of having my car I did not receive the Certificate of Title from Hardin Honda and Mark is refusing to take my calls and advise me when and how they will provide me with the "Certificate of title" for my car. Stay away from this guy and don't be fooled with his friendliness. More

Great Service! David Do and Mark Dulan are very kind and helpful. They gave me a great service when I came to looking for a new car. They helped me finding the car David Do and Mark Dulan are very kind and helpful. They gave me a great service when I came to looking for a new car. They helped me finding the car I wanted, went through the process of controlling the car and explained everything clearly and well. I highly recommend them. More

$500 worth of bad-faith negotiations Michael quoted me an OTD price that was in my range, so I drove the 45 minutes to Anaheim very ready to make a deal that day. Both the dealership and Michael quoted me an OTD price that was in my range, so I drove the 45 minutes to Anaheim very ready to make a deal that day. Both the dealership and Michael had great online ratings. When we sat down to talk numbers, he said he had "forgotten" to ask where I live in order to confirm the sales tax, which is 1 percent higher than in Anaheim. He (and eventually his manager) repeatedly said that the mistake was "not my fault"—I never thought it was—but nevertheless they expected me to pay for it. Michael said that because of the difference in tax, the price would need to be more than $500 higher. But 1% more in sales tax would have been only about $250 (actually less, since the price with which we had been working was OTD). I have no problem with the fact that car purchases involve often tough negotiations, but I felt like Michael and the dealership negotiated in bad faith, luring me to Anaheim with a price they never intended to come close to, and then lying about why that was. I emailed Michael yesterday laying out how I felt, but I have not heard back. If I do and I find I was wrong or unfair, I'll update this review. More

Love my 2017 Honda Ridgeline! I gave 5 stars because James and Mark really made the process smooth and easy. They really explained everything well. Will surely recommend them! --Da I gave 5 stars because James and Mark really made the process smooth and easy. They really explained everything well. Will surely recommend them! --David More

Linda Waggoner, Temecula My experience at Hardin Honda was very pleasant. My sister was right about David Do. She bought two cars from him before. David Do is a very kind, pat My experience at Hardin Honda was very pleasant. My sister was right about David Do. She bought two cars from him before. David Do is a very kind, patient, and knowledgeable sales person. Thank you for the test drives. I really appreciated it. It helped me to pick out the right car I wanted. I love my new Honda CR-V, my new ride 😊😊 You are THE BEST!! You are an asset to Hardin Honda! I will definitely recommend you to my family & friends. Thank you again for the great services! If you are out here looking for a new or used car, go see David Do 👍👍 More

Incredibly easy process I was given excellent service by a a gentleman named David, he helped me every step of the way. I got the car that I wanted and worked with me to my I was given excellent service by a a gentleman named David, he helped me every step of the way. I got the car that I wanted and worked with me to my best interest. Thank you for your amazing service!!!! More

Poor Service Center The service center used to be good however they have changed a lot over the last 18 months. Don't waste your time here. -Poor follow-up meaning no c The service center used to be good however they have changed a lot over the last 18 months. Don't waste your time here. -Poor follow-up meaning no call backs when promised and simple repairs not performed when promised -Failing to stay on time table promised -Way more expensive than other dealers -Rude no it all employees who take advantage of women -Poor attitude when questioned. More

Satisfied Hardin Honda is by far one of the best dealers around. They really provide great customer service. Matt Carper worked with us and when I say he did a Hardin Honda is by far one of the best dealers around. They really provide great customer service. Matt Carper worked with us and when I say he did a great job I really mean it. He was very polite and made me feel like I was making the right choice for what I needed. He was always keeping the conversation light and ongoing never made me feel uncomfortable. His professionalism and charisma really shines through. In the future of any further vehicle purchases we will be asking for our guy Matt Carper. Great job and thank you so much for your hard work. More

Simply the best! I can say that I have been a Harden customer since 2008, and not once have I ever gotten questionable service from them. They have friendly staff who I can say that I have been a Harden customer since 2008, and not once have I ever gotten questionable service from them. They have friendly staff who greet you at the door, to the sales man ready help find you the car that you want. David Do has taken care of car buying and leasing needs since 2008, he is someone I recommend to all my friends and family. His attention to the little details and world class customer service is what sets him and Harden Honda above the rest. On top of that Sales Manager Eric was great, and the fiance staff, not only educate but also get your paperwork processed in a timely fashion. More

Beware!!! Worst After sales customer service experience!!! I wish i could you give negative review, i had Worst customer service experience. Bought new honda accord with some accessories, now accessories doesn I wish i could you give negative review, i had Worst customer service experience. Bought new honda accord with some accessories, now accessories doesn't meet what i was explained and tried to return it, first couldn't get hold of internet sales representative through which i bought the new car, after trying contacting them several times for 4 weeks i was told that once accessories purchased cant be returned. I am filling a complaint to consumer affairs & FTC. When they want sales from you they call you many times a day when they got the sales from you they start ignoring you. Please do not buy from this dealer, they don't respect customer and their commitments. This dealership is full of liars. More