Hardin Honda

Scheduled a service appt on a Tuesday at 9am. Drop off was smooth/easy- assigned a service member. Was told I would get a follow up call in the afternoon to let me know what was found. By 2:30pm Drop off was smooth/easy- assigned a service member. Was told I would get a follow up call in the afternoon to let me know what was found. By 2:30pm I hadn't heard anything. Called the center and spoke to a different service member. He assured me I'd get a call within an hour. By 5pm I called back because I still hadn't heard anything. Service Center closes at 6pm and I need my car back to take my son to school in the morning. Again spoke to a different service member that assured me my appointed member would call me back in 10- 15 minutes. At 5:30pm, I call again ( THIRD TIME) because I STILL have not been contacted. Again a different service member tells me my car is ready... still no update, but at this point I'm rushing to beat traffic to get there by 6pm. No point in dragging out a convo on the phone I am apparently going to have in person. I get the bill and an excuse that they were a little backed up. The final straw was when I went to put my kids in the car to drive home from the service center, the car seat had been removed and was laying loose in the backseat. For those of you who have kids, you know this is not a quick fix... I have 2 small children hungry for dinner with me (one is a wandering 2 year old) knowing I'm having to sit in at least 30 minutes of traffic on the way home- and now I have to pull up youtube and reattach this carseat while juggling a cranky 5 and 2 year old. Thankfully my ride that dropped me off was able to take my kids home so I could drive solo in my car. I understand if the car seat was taken out to accomadate the repair- but you have to tell people that so they can be ready to reinstall a carseat. The service center dropped the ball on communication ALL DAY. Very disappointed and will not be using this location again. More

**Update 1/13/25 7:05 pm:** To the General Manager, Please do not have your sales manager assist me. I spoke to someone in sales between 4:30-5:00 PM to see if they could assist with the se Manager, Please do not have your sales manager assist me. I spoke to someone in sales between 4:30-5:00 PM to see if they could assist with the service issue I am experiencing. The sales representative I spoke with said, and I quote, "I'm sorry sir, but that's a service issue, not a sales issue. A sales manager wouldn't be able to help with this service issue." Therefore, I request that I am not patronized by having a sales manager call me after reading the review. The most frustrating experience is having to speak with someone who uses the sales tactic of, "Sir, I'm your friend and a good guy," without being prepared or looking into the service history. They then made a statement indicating that I was at fault: "Sir, you bought this in July, put 3,000 miles on it, and now you are asking for the brakes." Clearly, they did not do their research. This message is directed to management: please have someone who has done their research call me. At this point, I do not want to repeat myself unless it’s Roberta Hardin or someone who is actually going to rectify this issue with authority and doesn’t have to ask someone else for approval or feedback. Please, no more tier one management. I need a senior management person that will actually stand behind the Hardin Honda name and fix the issue at hand. Perhaps they could also take the named and listed individuals in my review back to training because it’s one mistake and failure to take action after another. ***Original Review*** Hi Roberta Bechtloff, My name is Albert Rodriguez, and I am the Operations Manager at a plumbing company. As someone who works in the service industry, I have a strong understanding of what constitutes great customer service. I am writing to share the disappointing experiences I've had with your Finance Staff, specifically Arnaldo Morones, and your Service Department. Finance Department Issues: A few months back, I co-signed for a preowned 2021 Honda CR-V for my nephew, Derek J. Juarez. Our initial interaction with Jimmy Zuvic was positive, leading us to choose your dealership over others. However, the finance experience with Arnaldo Morones was frustrating. Despite multiple requests to use our SchoolsFirst credit union pre-approval, Arnaldo insisted on creating a new application. Throughout the interaction, he seemed visibly irritated, lacked eye contact, and provided minimal information. This unprofessional demeanor left a negative impression. Service Department Issues: Shortly after the purchase, we experienced squeaking brakes and brought the vehicle in for inspection twice. Both times, your team attributed the issue to cold weather and did not resolve the problem. Today, my nephew dropped off the car for its first oil change and mentioned the brake issue again. Despite this, the service department did not inspect the brakes. When I called to follow up, it took multiple attempts to get through, and my calls were either disconnected or transferred to voicemail. The lack of responsiveness from your service team is unacceptable. I urge you to review recorded phone lines to understand that my interactions were calm and respectful, yet I received inadequate support. I am considering sharing my experience on social media and escalating the matter to the Better Business Bureau (BBB) or the Federal Trade Commission (FTC) if the issue is not promptly addressed. Please contact me to discuss how we can resolve these ongoing issues and restore my confidence in your dealership More

When I first arrived, I just saw people chilling not really trying to sale or work. So I was thinking like there is no way this is the place I am going to buy the car but they give me the best offer onc really trying to sale or work. So I was thinking like there is no way this is the place I am going to buy the car but they give me the best offer once I tell them to cut the dealer adds on and give me a discount. No hesitation No manager is busy please let me waste your time moment.　 Just straight out best price and no other dealers near me can match the price. Will defitnetly recommend buying car here, people being so nice and just so enthuastic to sell you cars might not be the best option to buy a car is my lesson lol. Aiming for percent off is a good strategy. More

I had a good experience at this dealership. Erickson was very helpful and had good customer service. Erickson was very helpful and had good customer service. More

We purchased a new 2024 Honda Civic Sport Touring two weeks ago today and Erickson was very helpful in our new car search and purchase. I have bought a good amount of cars from other dealerships and my b weeks ago today and Erickson was very helpful in our new car search and purchase. I have bought a good amount of cars from other dealerships and my best experience was with Erickson at Hardin Honda. I see me and my family being a long time customer. More

Irving was very helpful and had amazing knowledge on all the cars. He was very patient with us as well. the cars. He was very patient with us as well. More

Had a great time at this dealership. Not a second wasted! Everything was fast and smooth with the help of Erickson. Not a second wasted! Everything was fast and smooth with the help of Erickson. More

It was a great experience here specially with Erickson he was so helpful, easy process and great customer service was so helpful, easy process and great customer service More

We got an excellent price that beat all other offers. Was willing to negotiate with me to get the best offer from any dealer. Was willing to negotiate with me to get the best offer from any dealer. More

I just leased a car from Hardin Honda before Memorial Day, I highly recommend this dealership, Irving help me with everything till I finish all transaction, the entire process was very smooth and quick, Day, I highly recommend this dealership, Irving help me with everything till I finish all transaction, the entire process was very smooth and quick, Irving answering all of my questions with patient. Thanks again to Irving, sales manager Eric, and the rest of the team for their amazing service! More