Hardin Honda

Why Bother Making An Appointment Hardin Honda, your service is deplorable. I live within a few miles of your location, have two Hondas and will NEVER go back to your dealership again. Hardin Honda, your service is deplorable. I live within a few miles of your location, have two Hondas and will NEVER go back to your dealership again. EVER! This was one of the worst customer experiences I've had. Period. Why bother making an appointment! I used your app to schedule my 9am appt. Your app said nothing about needing my car until 7 pm. Moreover, my appt confirmation informed me that "transportation is not required" for this appt. I'm assuming that's because it's a quick software update for my recall. I arrive on time but I'm stuck in line for more than 10 minutes before ANY service person takes my info. When I go inside, I'm told you need my car until 7pm. Nope! Then I'm told that what I agreed to when I scheduled the appointment. NOT TRUE. The Honda app said NOTHING about that. I planned on waiting for my car (even up to 90 mins or so if I had to.) Instead, my service manager says he can get it done by 1pm. I have no choice. So I went with that (unhappily, of course.) When I get to the cashier, I'm told it'll be at least an hour before a shuttle can take me home. No sympathy, just "four people ahead of me all going in different directions," the cashier told me. So I waited. The ONLY pleasant surprise was they ordered me a Lyft which arrived in about 5 mins. I get a a text from my service manager stating " . . . If you have any questions reply to this message." Cool - two-way texting! I get another text "... Just checking in to see if you have any questions or concerns . . ." I reply back to please just pick me up BEFORE my car is finished. Nothing. No response. I get another text "Great news! Your car's done!" I call my service manager and asked if he got my text. He says no. WHAT GOOD IS A TWO-WAY TEXTING FEATURE IF YOU DON'T USE IT?! Now I'm being told it's going to be at least an hour before I can be picked up. Now I wait. I'm expecting something else to worsen my customer experience (how that's possible, I don't know but I'm sure Hardin Honda will find a way.) I'll update this review further when I finally get my car. Until then I DO NOT RECOMMEND THIS DEALERSHIP FOR ANY VEHICLE MAINTENANCE. Find another one even if it means traveling farther, you'll be glad you did. More

Sales Team is great , But Beware of Addons by Finance team The sales team did the great job of negotiating the price of the car . I am very satisfied with that . But other teams like Finance who sells options The sales team did the great job of negotiating the price of the car . I am very satisfied with that . But other teams like Finance who sells options and add ons , suggest generally non cancellable options rather than one can be changed later. The other technique they are using is to preinstall the security system and some how sell to the customer with windfall profit . Be ware of security system sold by Auto dealers More

Ome of the most pleasant experiences with Angel Angel is the most helpful salesperson I have ever seen. He exemplifies what a true, honest, and handworking salesman should be. Ask for Angel and I am Angel is the most helpful salesperson I have ever seen. He exemplifies what a true, honest, and handworking salesman should be. Ask for Angel and I am positive you will not be disappointed. He helped me through every step of the process, making it feel so smooth and comfortable. I have not found this anywhere else, with any other Honda dealership! 5* More

Called to ask for availability and pricing worst idea! i called this dealership thinking i would be able to know if the vehicle i was interested was still available. Clearly i did wrong in doing so i spoke i called this dealership thinking i would be able to know if the vehicle i was interested was still available. Clearly i did wrong in doing so i spoke with someone that said his name was Scott he wasn't very clear about his name, He then told me he was the manager at the dealership and clearly didn't care much about customer service. More

Easier than any other dealership Came here to purchase a car for my mom for mother's day and David Do was very friendly and helpful and just made the entire process much easier than a Came here to purchase a car for my mom for mother's day and David Do was very friendly and helpful and just made the entire process much easier than any of my past experiences. When it comes time to trade in my current car and buy a new one, definitely going to come back here to see David Do. More

Waste of time Honestly this guy make me loose my time I was supposed to meet him and I never meet him instead he sent other 3 sales persons. Terrible experience I t Honestly this guy make me loose my time I was supposed to meet him and I never meet him instead he sent other 3 sales persons. Terrible experience I took my business to a different dealership More

Skip the Car Alarm Bought a 2017 CR-V at my asking price but got persuaded into buying an expensive shock-sensing car alarm ($400). The alarm can be had outside for arou Bought a 2017 CR-V at my asking price but got persuaded into buying an expensive shock-sensing car alarm ($400). The alarm can be had outside for around $200. Chen Fan's sales pitch was good though, "multi-layered security system with changing key code that integrates with factory key fob. Honda sets the alarm pricing, can't lower it." Taking two stars out due to that experience but other than that, final price was acceptable. Live and learn. My advice to car buyers is that make sure to stick to your own price, skip the car alarm and add-ons (when you're in the finance manager's office). More

Amazing John Palacios was amazing in helping us find the car we wanted at the right prize. Him and his boss Eric Turner were able to help us walk away satisfi John Palacios was amazing in helping us find the car we wanted at the right prize. Him and his boss Eric Turner were able to help us walk away satisfied. Thank You and will definitely recommend them to family and friends. More

BEST PRICE ON NEW CAR SCOTT , THE SALES MANAGER GAVE ME AND MY FRIEND. A GREAT DEAL ON A NEW CAR !!! I AM VERY HAPPY WITH HARDIN HONDA !!! HARDIN HONDA IS THE ONLY HONDA DE SCOTT , THE SALES MANAGER GAVE ME AND MY FRIEND. A GREAT DEAL ON A NEW CAR !!! I AM VERY HAPPY WITH HARDIN HONDA !!! HARDIN HONDA IS THE ONLY HONDA DEALERSHIP I. TRUST. !!! More

Great Experience John Palacio was very helpful in finding the perfect vehicle for us. He was not pushy in any way. We highly recommend him. Made the transaction eas John Palacio was very helpful in finding the perfect vehicle for us. He was not pushy in any way. We highly recommend him. Made the transaction easy. More