Hardy Chevrolet - Gainesville

My 70 year old and perfectly capable mother went alone to this dealership to get a simple oil change based on an advertised sale price she found online. The very next day, I was driving the car and the check this dealership to get a simple oil change based on an advertised sale price she found online. The very next day, I was driving the car and the check engine light came on. I went to AutoZone to find out what code was showing for this alert, and found out that it was an alert for the air filter sensor. When she returned her vehicle to the same dealership, the air filter sensor had magically been broken and needed to be replaced. They charged her a diagnostic fee even after she agreed to have the work done there, which I've never heard of in my life. Anytime I have gone to a dealership, I've never had to pay the diagnostic fee because it has been waived when I agree to have the work done at that dealership. Not only did they charge her the diagnostic fee, she was told that she would not have to pay for the part, and then ended up being charged for the part after all. After her experience, she called me to tell me what happened and when I called the dealership to confirm exactly what had happened, I spoke with the person who handled her car, and he called me "hun" then proceeded to incorrectly describe what happens when you remove the air filter. Since he had called me "hun", I guess he thought I would not have a clue what he was talking about. I didn't bother correcting him or telling him that, as an auto damage adjuster for 12 years, I could tell if he was lying to me. I'm all for paying a bill when you owe it, but when you are told you will get certain discounts and then those discounts are not provided, that speaks poorly to the customer service provided, and if you don't intend on charging what you say you are going to charge, you should just keep your mouth shut. I will never send my vehicle to this dealership for service again. While I'm sure they are wonderful at selling cars, they clearly only have loyalty to those who have purchased a vehicle at their lot, so I guess you're in good hands if you have bought your car from them and need it serviced. If not, definitely go somewhere else... unless you like being called "hun" by total strangers. And when an employee sees my mother paying and says, "Oh wow, a customer!" I guess that should have tipped her off to grab her keys and run for the hills. More

My experience with Hardy Chevrolet was absolutely amazing. First I bought a used nissan van from Mitch Jones in the used car department and felt right at home. Even my wife Loved him. Unfortunately r amazing. First I bought a used nissan van from Mitch Jones in the used car department and felt right at home. Even my wife Loved him. Unfortunately recently on the night before Thanksgiving, my van stopped running about 4 miles from my house. After conversations with Mitch, that answered my call..THE NIGHT BEFORE THANKSGIVING..while he was at home with his family, my van, after the holiday got towed at Hardy's expense to their dealership and was immediately fixed which turned out to be a bad crank shaft sensor. And because I was really low on gas, they put gas back in my van. Today the 6th of December, I picked up my van. I could have picked it up before today but was unable to get a ride to the dealership. If you are looking for a great experience, and want an honest salesperson, ask for Mitch Jones. Thanks for reading and have a BLESSED DAY! More

Not A Fan This place is dirty and old. I had the worst service and it seemed they only have a bunch of old men sitting around drinking coffee. The prices are wa This place is dirty and old. I had the worst service and it seemed they only have a bunch of old men sitting around drinking coffee. The prices are way high and they have used vehicles sitting on the lot for a year. I found several issues with a few I test drove as well as one broke down. It seems they need some management and accountability there. I’ve been to the Dallas location as well and I can’t believe they both carry the Hardy name. Someone needs to get control of Gainesville location before it gets run deeper in the ground. More

Great work, overpriced Took my car in for a one hour flat rate job, Tech spent 1 hour 43 minutes on the lift and 13 minutes on the test drive, charged me four hours labor. A Took my car in for a one hour flat rate job, Tech spent 1 hour 43 minutes on the lift and 13 minutes on the test drive, charged me four hours labor. At $205/hr my Lamborghini dealer would be insanely happy. The quality of work was superb but they saw me coming. This was the makeup job for all of those poor GM warranty payouts they dealt with last week I guess. I’ll surely go back if no other viable options exist. Spectacular work quality!! More