Hardy Family Ford

I was looking for a Ford Escape SE. After submitting an online quote request I received a call from Sabrine. She seemed annoyed that I told her I was interested in the SE when my online quote request said online quote request I received a call from Sabrine. She seemed annoyed that I told her I was interested in the SE when my online quote request said I wanted the Titanium. No matter…as soon as I spoke with her at the dealership, Victor took over. Now started every stereotype associated with buying a new car. I was paying cash. Trading in a Jeep Wrangler and paying the difference. I was using the price of the Escape on the Hardy Ford Website as my starting point. After Victor spoke to the sales manager and talked me into a sight un-seen appraisal of my Jeep he returned with a sheet of paper…the price of the Escape was $2,000 more than the price listed on their website. The offer for the Jeep was laughable. When I told Victor that, he flipped over the piece of paper where there was just another number written…he said that was what they could give me for the Jeep and he was just kidding the first time. I asked why he was offering a price on the Escape $2,000 more than what was on their website. First he said that was Ford's price, not Hardy's price…even though it was on the Hardy website. Then he said the online price included rebates for ex-Ford Ranger owners, members of the Farm Bureau or people who were leasing a vehicle and I didn't qualify. So…since it seems they are not familiar with smart phones, I pulled up the website on my phone and showed him the price…and the box that showed the discounts. There was no mention of the Ford Ranger, Farm Bureau, etc. So…he told the sales manager that. The response was "Well does he have the add printed out? If not we don't have to honor the price." So…Victor started the "we're on the same team…we'll show the sales manager…we'll get him to cave." Everything right out of Why People Hate Buying Cars 101. So I got up to leave. Victor stopped me and said he'd try one more time with his manager. That's when I made the mistake of giving him the exact dollar amount I would not go over when writing the check. After another 20 or so minutes of sitting around (keep in mind…I'm not financing…I'm writing a check and driving away…I should have already been home at this point) I walked over to Victor at the Sales Manager's desk and said "I'm going home. If you can get to my price…I'll come back tonight with the Jeep and finish the deal." BAM…the Sale's Manager jumped out of his seat…stuck out his hand and said "Deal." Then he made a big to do about taking a hit on the Jeep and he'd just eat it if he couldn't get the money out of it. When Victor and I walked away Victor acted like we just beat the big, bad Sales Manager. He was telling me how upset the Sales Manager was for giving the Escape away. Really!?!? Then I have to wait for the finance guy. Even though I'm not financing it. So I get into his office and he's throwing forms at me faster than you can imagine…Quickly explaining what I'm signing. Of course…I got my price (heck…even 1 penny less) so I barely look at anything other than the signature line. I get home and I'm just thankful that what should have been a 30-minute transaction is over and I can relax. I start looking at the paperwork. While the check I wrote was actually 1 penny less than I told them was my "highest amount" I noticed a line item for $840 for the extended service plan!?!?!? The first thing Victor told me was that all Escape's came with a 7-year/125,000 Powertrain Warranty for the rest of the month. So why did I see a charge for $840. Does that mean that I could have actually paid $840 less than my "highest amount." Hey…my fault for not reading everything before I signed it. Like I said…when they agreed to my check amount I was just happy to get out of there. And of course…that is part of their ploy. Annoy them just to the edge and then make them believe that they wore you down… I did email Victor the next morning asking about the $840. I haven't heard back. Heck…he sent me an email congratulating me on the purchase which I received before I even left the dealership that night so not hearing back about the $840 is a little surprising. I went to Hardy because of the nearby location…because of the commercials…"We love ya and we need ya." Well…I love the new Escape. But I won't be back. More

Frank was great to work with. He took the time to understand our needs and was able to get us the ford we wanted. He was prompt, courteous and fair. understand our needs and was able to get us the ford we wanted. He was prompt, courteous and fair. More

Frank Velazquez and Ken Eckman are the best in the business. Honest, straight forward and no high pressure tactics. They go above and beyond to make sure you get the best deal and are completely satis business. Honest, straight forward and no high pressure tactics. They go above and beyond to make sure you get the best deal and are completely satisfied. Would not consider using anyone else! Thanks gentlemen, very pleased with our experience and our F150! More